Ahmed Emam
Senior System Administrator
Cairo
Summary
Results-oriented IT projects lead with over 10 years of experience in driving IT initiatives and optimizing hybrid infrastructures. Proven ability to lead and motivate IT teams, delivering high-performing solutions that enhance operational efficiency and drive digital transformation. Strong foundation in Microsoft technologies, cloud platforms, and virtualization. Excels in strategic planning, problem-solving, and project management while ensuring alignment with service-level agreements. Experienced systems administrator with 10+ years of expertise in designing, developing, and maintaining complex software and managing server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad-scale, web-delivered environments. Determined to deliver the best technical solutions to meet functional and business requirements. Diligent troubleshooter with strong communication skills to interact effectively with employees and departments in various IT environments. Flexible with a positive work attitude focused on producing results under tight deadlines. Demonstrates understanding of the software development life cycle.
Overview
16
16
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
Senior Systems Administrator
Cairo Airport-Cargo Cargolinx
4 2022 - Current
- Led the migration of on-premises SharePoint to SharePoint Online, resulting in significantly increased availability and accessibility, substantially improved document access, improved collaboration efficiency, and a 95% user satisfaction rating
- Implemented Manage Engine OP-Manager to optimize server, system, and network monitoring, reducing downtime by 80%
- Enhanced Active Directory security and compliance by deploying ManageEngine AD Audit Plus, resulting in a 25% reduction in security incidents and a 30% decrease in user lockout incidents due to proactive measures implemented by the Service Desk
- Streamlined HR processes by developing and implementing SharePoint forms and Power Automate workflows, resulting in a 30% reduction in HR processing time and a 25% increase in employee satisfaction
- Optimized server infrastructure by consolidating physical servers into virtual machines, resulting in a 30% reduction in hardware costs, a 25% increase in server utilization, and seamless upgrades to the latest operating systems
- Upgraded database infrastructure by implementing a new SQL Server environment and migrating critical applications, resulting in a 60% improvement in database performance and a 40% increase in in-house application response time
- Developed a comprehensive backup strategy utilizing Symantec Backup Exec 20.x, ensuring data protection and recovery capabilities.
Senior Systems Administrator
Envnt Systems Solutions (CodeLab)
12.2021 - 03.2022
- Managed and maintained a hybrid IT infrastructure across Cairo and Riyadh, encompassing Active Directory, Azure DevOps, Veeam Backup, SQL Server, Microsoft 365, Cloud Messaging Gateway, Exchange Online, and virtualization technologies
- Optimized IT budgets and procured hardware and software licenses to align with business objectives
- Cairo-Specific Responsibilities: Provided on-site IT support and troubleshooting for development teams
- Implemented and managed Azure DevOps, streamlining development workflows and improving collaboration
- Oversaw daily IT operations, ensuring service level agreements were met
- Riyadh-Specific Responsibilities: Successfully deployed the company's client-side platform at multiple remote customer sites as a critical project milestone
- Managed and monitored remote IT infrastructure, ensuring optimal performance
- Collaborated with development teams to resolve technical issues.
Senior Systems Engineer
Summit Technology Solutions
04.2015 - 11.2021
- Spearheaded the migration from on-premises Exchange to Microsoft 365, ensuring seamless transition and enhanced email services
- Implemented a robust security framework, significantly reducing security incidents
- Enhanced network security by isolating access to domain-joined devices, resulting in an 80% decrease in Windows client-related tickets and improved overall system stability
- Optimized desktop management by deploying Windows Server 2019 VDI and SCCM, improving user experience and IT efficiency
- Modernized infrastructure by upgrading servers, storage, and networking components
- Enhanced IT service management by implementing ITIL best practices and optimizing processes.
IT Specialist
Bernasos for Industry, Commerce, and Stationery
09.2013 - 03.2015
- Implemented Active Directory, Exchange 2013, and Sophos UTM, establishing a robust IT infrastructure
- Deployed Terminal Services and remote application services, enabling remote user access and productivity
- Developed custom applications, including a price checker system and HR processes, to meet business needs
- Designed and implemented a secure VPN solution, enhancing remote branch connectivity.
Application Coordinator
Arab Computer System
07.2009 - 12.2012
- Developed a custom application (Car's system) using MS Access to meet specific business requirements.
- Coordinate with the developer team on testing the election application for Riyadh Municipality.
- Application Data Entry.
IT Specialist
Budget for Technology
09.2008 - 06.2009
- Developed an HR system.
- Performed computer maintenance and network configuration.
- Developed a customer data system.
Education
Bachelor - Management Information Systems
Future Academy
Cairo, Egypt 09.2004 - 08.2008
Skills
Windows Server
Windows Client
CentOS
Ubuntu
SQL Server
My SQL
PostgreSQL
TCP/IP
DNS
DHCP
ESET Endpoint Security
Kaspersky Endpoint Security Cloud Plus
Cisco Umbrella
Symantec Mail Gateway
Leadership
Problem-solving
Project management
Teamwork
Communication
Customer Satisfaction
Strong problem-solving and analytical skills
Proven ability to work collaboratively in fast-paced environments
Time management and organizational abilities
Demonstrated adaptability to new technologies and challenges
Proven ability to prioritize tasks and meet deadlines
Effective communication and interpersonal skills
Active Directory Management
Windows administration
IT Security Management
Incident Management
Backup and recovery
Patch management
Azure
SharePoint Online
Office 365
Certification
Certified in Cyber Security (ISC2)
Languages
Arabic
Advanced
C1
English
Intermediate
B1
References
Furnished upon request
Training
- AWS Workshop
- PMP v7
- Azure Administrative
- EC-Council CEH v10
- MS-Exchange 2013
- ITIL foundation v3
- PRINCE2 Practitioner
- VMWare vSphere 5.5
- MS-Exchange 2010 and 2013 Workshop
- MCSE 2012
- MCITP 2008 R2
- Symantec Backup Exec 14
- SharePoint 2013
- TMG 2010
- CCNA
- Oracle Developer
- MS Access
- Network Essential
Interests
Hiking, Cycling, Volleyball, Reading, & Swimming
Timeline
Senior Systems Administrator
Envnt Systems Solutions (CodeLab)
12.2021 - 03.2022
Senior Systems Engineer
Summit Technology Solutions
04.2015 - 11.2021
IT Specialist
Bernasos for Industry, Commerce, and Stationery
09.2013 - 03.2015
Application Coordinator
Arab Computer System
07.2009 - 12.2012
IT Specialist
Budget for Technology
09.2008 - 06.2009
Bachelor - Management Information Systems
Future Academy
09.2004 - 08.2008
Senior Systems Administrator
Cairo Airport-Cargo Cargolinx
4 2022 - Current