Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic
Ahmed Embarak

Ahmed Embarak

Cairo,Egypt

Summary

Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.

Overview

22
22
years of professional experience
1
1
Certification

Work history

Rollout lead Branches transformation

Banque Misr
Delta & Alexandria
03.2021 - Current
  • The main link between change managers in branches and the digital transformation team
  • Supervise and follow up on the implementation of digital transformation initiatives within its branch group to submit performance and work evaluation reports to the Rollout head change managers
  • Monitor the performance of the branch group and the general status of the initiatives and provide full guidance and support to the change managers in the branches
  • Continuous communication with the change managers responsible for them to discuss the most important developments, raise any problems, work to propose solutions to them, and benefit from the experiences of some in implementing the required initiatives
  • Provide feedback to the digital transformation sector and senior management periodically with the performance of change managers about the work and tasks they perform in the branches


  • Identify opportunities for change and lead the continuous improvement and development of digital transformation initiatives in branches
  • Discuss proposals with change managers and employees in branches on ideas to improve existing initiatives and present new initiatives to be presented to the digital transformation sector
  • Develop change plans: The regional change manager must develop the necessary change plans to improve the processes and challenges identified


  • Implement changes: A regional change manager must implement change plans and effectively manage the change process


  • Evaluate changes: The Regional Change Manager must evaluate the changes implemented and determine whether the desired results have been achieved


Change manager

Banque Misr
Zagazig, Sharqia
09.2020 - 03.2021
  • Motivates employees and branch management to implement changes.
  • Provide support and assistance in the event of any obstacles associated with the implementation of digital transformation
  • Evaluate the performance of digital transformation standards in the branch periodically and review the results with the branch team
  • Conducting training for branch employees and organizing workshops for branch employees.
  • Collecting and analyzing the different opinions and comments of colleagues related to improving digital transformation initiatives
  • Daily follow-up of the number and efficiency of sales calls made by customer service staff in the branch, average waiting time, number of products sold

Branch Manager

Banque Misr
Abu Kabir, Kafr Sakr, Hehia, sharkia
06.2015 - 09.2020
  • Improved branch productivity by implementing efficient work schedules.
  • Developed and implemented strategies for increased customer satisfaction.
  • Managed daily operations to ensure smooth running of the branch.
  • Fostered a positive work environment, improving overall team morale.
  • Implemented new training programmes for improved staff performance.
  • Streamlined business processes to enhance operational efficiency.
  • Coordinated with other branches for seamless service delivery.
  • Liaised with clients, resulting in strong relationships and repeat business.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Provided excellent customer service, securing client loyalty.
  • Led team meetings to foster communication and collaboration.
  • Ensured compliance with bank policies, maintaining ethical standards.
  • Optimised financial procedures for improved fiscal management.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Conducted regular performance reviews for continuous employee development.
  • Maintained organizational compliance with applicable legislation and regulations.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Partnered with management team to optimise operations and reduce costs.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Directed day-to-day work of 65 employees and motivated teams to exceed objectives.

Deputy Branch Manager

Banque Misr
Diyarb Najm, Sharqia
12.2011 - 06.2015
  • Enhanced customer satisfaction by developing strong relationships and understanding individual needs.
  • Conducted risk assessments for the bank's financial stability.
  • Improved efficiency with innovative banking processes.
  • Organised team meetings to enhance communication amongst staff members.
  • Mitigated potential risks through careful evaluation of loan applications.
  • Increased client base through targeted marketing strategies.
  • Developed, implemented new policies for smoother operations in the bank.
  • Managed and resolved customer complaints promptly, ensured higher client retention rates.
  • Coordinated staff training programmes, promoted professional development within the team.
  • Ensured compliance with all banking laws and regulations during operations management.
  • Fostered a cooperative working environment through effective leadership techniques.
  • Provided expert financial advice to clients, fostered long-term relationships.
  • Reviewed regularly financial reports to monitor bank progress against goals set out earlier in year.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
  • Coached and developed banking staff to consistently meet and exceed performance objectives.
  • Collaborated with different departments to streamline procedures and eliminate inefficiencies.
  • Monitored daily transactions to ensure accuracy and prevent fraud.
  • Analysed market trends to develop proactive growth strategies for the bank.
  • Managed daily branch operations and supervised team of banking staff.

Finance& administrative manager

Banque Misr
Diyarb Najm, Sharqia
10.2007 - 11.2011
  • Increased office efficiency by streamlining administrative procedures.
  • Organised company documents for improved accessibility and compliance.
  • Ensured data protection compliance with meticulous record keeping.
  • Coordinated with other departments for seamless workflow integration.
  • Executing and settling the suspensions with the competent departments and obtaining periodic approvals on the balances of the branch at the head office.
  • Controlling sub-accounts with general ledger accounts and following up and settling differences on a first-hand basis.
  • Follow-up the accounts of secretariats of all kinds, disbursement operations from them, review and control their movement, and match balances in periodic inventories.
  • ·Follow-up of the branch's revenue accounts.

Customer service officer

Banque Misr
Diyarb Najm, Sharqia
10.2004 - 11.2007
  • Improved customer satisfaction by providing prompt and efficient service.
  • Managed difficult customer situations for maintaining company reputation.
  • Delivered high-quality service with attention to detail and professionalism.
  • Met daily targets by efficiently managing workload within set timelines.
  • Adapted quickly to product changes or updates, resulting in minimal disruption to service.
  • Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
  • Handled multi-line phone system to facilitate timely response to inquiries.
  • Responded to customer queries and provided excellent customer service.
  • Registered customer information to maintain accurate records.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.
  • Offered detailed product and service advice based on customer needs.
  • Resolved complaints with proactive problem-solving and analysis.

Bank teller

Banque Misr
Diyarb Najm, Sharqia
12.2002 - 10.2004
  • Improved customer satisfaction by promptly processing transactions and answering inquiries.
  • Managed high-volume cash handling for efficient banking operations.
  • Boosted client trust with accurate account record maintenance.
  • Ensured security measures, minimising risk of fraudulent activity.
  • Implemented new bank policies to enhance operational efficiency.
  • Delivered exceptional service for enhanced customer relations.
  • Conducted routine audits, ensuring compliance with bank procedures.
  • Balanced vaults and ATMs, ensuring optimal cash availability.
  • Performed daily cash drawer reconciliation to maintain accuracy.
  • Organised documents, enhancing administrative efficiency.
  • Assisted in the preparation of reports, contributing to strategic planning efforts.
  • Handled sensitive information discreetly, safeguarding client confidentiality.
  • Updated customer databases regularly for up-to-date records.
  • Identified potential sales leads whilst delivering excellent service.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records on demand, including account statements and copies of checks.
  • Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Logged cashier's cheques and other transactions to maintain accuracy of account records.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.

Education

Faculty of Commerce - Accounting

MBA / Financial Management - undefined

Skills

  • Diplomatic negotiation
  • Critical analysis
  • Interpersonal relations
  • Project leadership
  • Process Improvement
  • Budgeting understanding
  • Workflow coordination
  • Sales strategy development

Languages

English
Fluent

Certification

Organizational Leadership diploma , Harvard Business School

ICP, ICAGILE

Branches future leaders development program, Design Thinking

Leadership & Innovation in Banking Masterclass, SOLVEWORX

leadership & Transformation , SOLVEWORX


References

References available upon request.

Timeline

Rollout lead Branches transformation

Banque Misr
03.2021 - Current

Change manager

Banque Misr
09.2020 - 03.2021

Branch Manager

Banque Misr
06.2015 - 09.2020

Deputy Branch Manager

Banque Misr
12.2011 - 06.2015

Finance& administrative manager

Banque Misr
10.2007 - 11.2011

Customer service officer

Banque Misr
10.2004 - 11.2007

Bank teller

Banque Misr
12.2002 - 10.2004

Faculty of Commerce - Accounting

MBA / Financial Management - undefined

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Ahmed Embarak