Ahmed ElShireay
Banker - Relationship Manager
El-mansoura
Summary
Dynamic Senior Relationship Manager with a proven track record at National Bank of Egypt, excelling in customer engagement and strategic planning. Enhanced client portfolios through effective cross-selling and improved service delivery processes, leading to increased operational efficiency. Adept at mentoring teams and fostering collaboration to drive revenue development and customer satisfaction.
Overview
2
2
Languages
44
44
Certifications
10
10
years of professional experience
Work History
Senior Relationship Manager - Wealth Management
National Bank of Egypt
02.2023 - Current
- Developed and maintained strong client relationships to drive customer satisfaction and loyalty.
- Identified opportunities for cross-selling financial products, enhancing clients' portfolios and meeting their needs.
- Led strategic initiatives to improve service delivery processes, increasing operational efficiency across teams.
- Mentored junior relationship managers, providing guidance on best practices and client engagement strategies.
Retail Banker
National Bank of Egypt
04.2021 - 02.2023
- Delivered exceptional customer service by addressing inquiries and resolving account issues promptly.
- Executed daily transactions accurately, ensuring compliance with banking regulations and policies.
- Collaborated with team members to enhance branch operations and optimize customer experience.
- Mentored junior staff in financial products, fostering knowledge sharing and professional development.
Sales & Customer Service Representative
Vodafone Egypt
04.2019 - 04.2021
- Resolved customer inquiries using CRM software to enhance service efficiency.
- Provided product information and troubleshooting assistance, ensuring customer satisfaction.
- Collaborated with team members to streamline communication processes and improve response times.
- Analyzed customer feedback to identify trends and suggest improvements to service protocols.
- Assisted international tourists with Vodafone SIM card activation and mobile services.
Accountant - Military Serivce
Egyptian Armed Forces
03.2018 - 03.2019
- Managed financial transactions and reconciliations using advanced accounting software.
- Prepared detailed financial reports to support decision-making processes.
- Conducted regular audits to ensure compliance with regulatory standards.
- Streamlined budgeting processes, enhancing accuracy and efficiency of resource allocation.
Finance Manager
El-mansoura Glass Co
03.2016 - 01.2018
- Assisted in preparing financial reports and budgets for management review
- Supported month-end closing processes by reconciling accounts and transactions
- Maintained accurate financial records using accounting software
- Collaborated with cross-functional teams to gather data for financial analysis
Education
Bachelor of Accounting - Accounting And Finance
El-Mansoura University
El-Mansoura - Egypt 04.2001 -
Skills
Customer engagement
Customer interaction
Public speaking
Strategic planning
Team Training
Market research
Sales management
Revenue development
Portfolio management
Presentations and lectures
Teamwork and collaboration
Certification
CMA - American university in Cairo
Timeline
Senior Relationship Manager - Wealth Management
National Bank of Egypt
02.2023 - Current
Retail Banker
National Bank of Egypt
04.2021 - 02.2023
Sales & Customer Service Representative
Vodafone Egypt
04.2019 - 04.2021
Accountant - Military Serivce
Egyptian Armed Forces
03.2018 - 03.2019
Finance Manager
El-mansoura Glass Co
03.2016 - 01.2018
Bachelor of Accounting - Accounting And Finance
El-Mansoura University
04.2001 -