Summary
Overview
Work History
Education
Skills
Certification
Timeline
Ahmed Ezzat

Ahmed Ezzat

Mechatronics Engineer
Jeddah,02

Summary

Dynamic Service Engineer with a proven track record at Malvern Panalytical, excelling in troubleshooting and technical support. Enhanced customer satisfaction through prompt solutions and reduced equipment downtime via effective preventive maintenance. Proficient in hardware repair and system diagnostics, leveraging strong analytical skills to optimize performance and efficiency.

Overview

7
7
years of professional experience
7
7
Certifications
2
2
Languages

Work History

Service Engineer

Prolab Systems
06.2022 - Current
  • Installed, configured and tested equipment on specialized platforms.
  • Analyzed and evaluated performance and optimized efficiency.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.

Service Engineer

Malvern Panalytical
09.2018 - 05.2022
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.

Education

Bachelor of Engineering - Engineering

Culture And Science City, 6th Of October City, Egypt
04.2001 -
  • Completed University-level Coursework: Industrial PLC Basics 2015 [Egypt], [Culture And Science City]

  • Completed University-level Coursework: Industrial PLC Advanced 2015 [Egypt], [Culture And Science City]

Skills

Troubleshooting and support services

Certification

Certified [Industrial PLC Basics], [Egypt]

Timeline

Certified [RetSch certificate], [Germany]

03-2025

Certified [Herzog certificate], [Germany]

03-2023
Service Engineer - Prolab Systems
06.2022 - Current

Certified [XRF Advanced], [Netherlands]

11-2019

Certified [General XRF Basics], [Netherlands]

10-2019
Service Engineer - Malvern Panalytical
09.2018 - 05.2022

Certified [Industrial Classic Control], [Egypt]

11-2015

Certified [Industrial PLC Advanced], [Egypt]

09-2015

Certified [Industrial PLC Basics], [Egypt]

08-2015
Culture And Science City - Bachelor of Engineering, Engineering
04.2001 -

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Ahmed EzzatMechatronics Engineer