Ahmed Ezzat
Mechatronics Engineer
Jeddah,02
Summary
Dynamic Service Engineer with a proven track record at Malvern Panalytical, excelling in troubleshooting and technical support. Enhanced customer satisfaction through prompt solutions and reduced equipment downtime via effective preventive maintenance. Proficient in hardware repair and system diagnostics, leveraging strong analytical skills to optimize performance and efficiency.
Overview
7
7
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Service Engineer
Prolab Systems
06.2022 - Current
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Service Engineer
Malvern Panalytical
09.2018 - 05.2022
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
Education
Bachelor of Engineering - Engineering
04.2001 -
- Completed University-level Coursework: Industrial PLC Basics 2015 [Egypt], [Culture And Science City]
- Completed University-level Coursework: Industrial PLC Advanced 2015 [Egypt], [Culture And Science City]
Skills
Troubleshooting and support services
Technical field support
Project installation coordination
Proficient in equipment installation
Preventive Maintenance
Software installation
Hardware repair
Parts replacement
System diagnostics
Emergency response
Hardware testing
Technical troubleshooting
Certification
Certified [Industrial PLC Basics], [Egypt]
Timeline
Certified [RetSch certificate], [Germany]
03-2025
Certified [Herzog certificate], [Germany]
03-2023
Service Engineer - Prolab Systems
06.2022 - Current
Certified [XRF Advanced], [Netherlands]
11-2019
Certified [General XRF Basics], [Netherlands]
10-2019
Service Engineer - Malvern Panalytical
09.2018 - 05.2022
Certified [Industrial Classic Control], [Egypt]
11-2015
Certified [Industrial PLC Advanced], [Egypt]
09-2015
Certified [Industrial PLC Basics], [Egypt]
08-2015
Culture And Science City - Bachelor of Engineering, Engineering
04.2001 -