Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Work Availability
Timeline
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Ahmed Ezzat Ali EL-Shabaka

Director Of The Audit Department
Cairo

Summary

Seeking a challenging position in a reputable Bank where my academic background, work experience in Accounting and banking along the interpersonal skills can be more developed and efficiently utilized.

Excellent written and verbal communication skills. Team Building/Leadership Major Account Management and Business Planning Account Development & Retention

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

14
14
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Director of the Audit Department

NBE - Omar Bin Elkhatab Branch
Cairo, Cairo Governorate
08.2023 - Current
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

Audit and Compliance Manager

NBE - Omar Bin Elkhatab Branch
Cairo, Cairo Governorate
06.2021 - 08.2023
  • Facilitated internal audits and prepared detailed reports on findings.
  • Implemented risk-based auditing strategies, resulting in better identification of potential issues.
  • Gathered and analyzed financial data to determine improvement efforts.

Director of Operations Department

NBE - Triumph Branch
Cairo, Cairo Governorate
07.2018 - 06.2021
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.

Customer Service Manager

NBE - Triumph Branch
Cairo, Cairo Governorate
03.2014 - 07.2018
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Customer Service Representative

NBE - Triumph Branch
Cairo, Cairo Governorate
01.2011 - 03.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Commerce - Accounting

Al Manoufia University
Shibin Al Kawm, Egypt
09.2009

Skills

spoken and written Arabic

Personal Information

  • Date of Birth: 07/17/88
  • Gender: Male
  • Nationality: Egyptian
  • Marital Status: Married

Certification

English course advance at MODLI

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of the Audit Department

NBE - Omar Bin Elkhatab Branch
08.2023 - Current

Audit and Compliance Manager

NBE - Omar Bin Elkhatab Branch
06.2021 - 08.2023

Lead your self from quest

11-2018

Director of Operations Department

NBE - Triumph Branch
07.2018 - 06.2021

Negotiation skills from quest

10-2016

Time management from quest

07-2014

Customer Service Manager

NBE - Triumph Branch
03.2014 - 07.2018

Sales basic and tools from quest

03-2013

Customer Service Representative

NBE - Triumph Branch
01.2011 - 03.2014

English course advance at MODLI

02-2010

Preparing for CMA at am chamber

02-2010

Bachelor of Commerce - Accounting

Al Manoufia University
Ahmed Ezzat Ali EL-ShabakaDirector Of The Audit Department