Ahmed Ezzat El-Sherif
cairo
Summary
Service Manager with extensive experience at French Motors, recognized for excellence in project management and team leadership. Achieved significant operational improvements, resulting in enhanced customer satisfaction and repair quality. Proficient in SAP Activate methodology, facilitating effective stakeholder communication and driving cost reduction initiatives. Committed to delivering exceptional service and optimizing overall performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
French Motors Service
El Sherouk
01.2022 - Current
- Lead all operations of the body and paint service center.
- Supervise technicians and ensure repair quality and safety standards.
- Manage workflow, estimates, and customer satisfaction processes.
Service Manager
French Motors Service
El Sherouk
02.2015 - Current
- Lead service department operations across multiple functions.
- Hire, train, and manage staff performance and productivity.
- Maintain high standards for repair quality and customer communication.
- Coordinate closely with parts department to ensure availability.
Workshop Manager
French Motors Service
El Sherouk
03.2014 - 02.2015
- Supervised daily garage activities and task assignments.
- Ensured timely repair and customer satisfaction.
- Tracked technician performance and process adherence.
Project Manager
French Motors
El Shorouk
10.2013 - 03.2014
- Led internal improvement and operational development projects.
- Managed project teams, schedules, and performance evaluations.
Team Leader Engineer
French Motors
Gesr El Suez
10.2012 - 10.2013
- Conducted quality checks, assisted service advisors, and guided technicians.
- Monitored technician performance and training needs.
Workshop Engineer
French Motors
El Rehab
09.2011 - 09.2012
- Delivered high-quality repairs and ensured timely vehicle delivery.
- Coordinated with parts department for inventory needs.
Education
Bachelor of Engineering - Mechatronics
Higher Technological Institute
Egypt06.2011
Skills
- Project management
- Automotive maintenance
- SAP Activate methodology
- Service center operations
- Team leadership
- Customer relationship management
- Scheduling and productivity
- Cost reduction and process improvement
- Stakeholder communication
Certification
- Project Management Professional (PMP), Project Management Institute, 10/24
- Electro-Mechanic Training, Renault Egypt, 12/14, 06/15
- Mechanic Training, Renault Egypt, 02/14, 04/14
- Project Management Diploma, Regional IT Institute, 10/13, 02/14
Training
- Arab Organization for Industrialization, 2007
- North Cairo Electric Station, 2008
- New and Renewable Energy Authority, 2009
- EgyptAir, 2010
Languages
- Arabic, Native
- English, Fluent
Timeline
Service Manager
French Motors Service
01.2022 - Current
Service Manager
French Motors Service
02.2015 - Current
Workshop Manager
French Motors Service
03.2014 - 02.2015
Project Manager
French Motors
10.2013 - 03.2014
Team Leader Engineer
French Motors
10.2012 - 10.2013
Workshop Engineer
French Motors
09.2011 - 09.2012
Bachelor of Engineering - Mechatronics
Higher Technological Institute
Similar Profiles
Mugeni SifaMugeni Sifa
Customer Service Representative at Customer Service Representative With French and English, Foundever Polska (HP PROJECTCustomer Service Representative at Customer Service Representative With French and English, Foundever Polska (HP PROJECT
Dilraj BartiaDilraj Bartia
General Manager at Guru Motors and Auto ServiceGeneral Manager at Guru Motors and Auto Service
Jeffrey Scott GoodmanJeffrey Scott Goodman
Manager at Braddock Motors Sales and Service LLCManager at Braddock Motors Sales and Service LLC
Ahmed A. RadwanAhmed A. Radwan
Retention Manager at Abu Dhabi Islamic Bank – EgyptRetention Manager at Abu Dhabi Islamic Bank – Egypt
HOSSAM ARIDAHOSSAM ARIDA
Trainee at Suez Oil Processing Company (SOPC)Trainee at Suez Oil Processing Company (SOPC)