Ahmed Fahim
Senior Information Technology Officer
Cairo
Summary
Information Technology professional with strong background in system administration, and network management. Proven ability to enhance IT infrastructure and support organizational goals through effective collaboration and adaptive problem-solving. Equipped with skills in Infrastructure management, project management, and user support, ensuring seamless integration and functionality. Reliable team player focused on delivering results and adapting to evolving technological demands.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Senior Information Technology Officer
The American chamber of commerce in Egypt
01.2011 - Current
- Administrating and Managing DHCP,DNS,VPN, WSUS and Print Servers
- Administrating and Managing Active Directory and Group policies
- Administrating and Managing Microsoft Azure, MS Teams and SharePoint
- Monitoring production servers, network devices and LAN/WAN connection status for keeping our live services available all the time
- Administrating and Managing CUCM Cisco Telephone Call Manager
- Dealing with vendors to get the latest and more compatible network devices, servers and production tools
- Searching for the latest technologies, tools and platforms in order to decide which is more compatible with the current environment and much healthier for the future planning
- Administrating and Managing Symantec End Point Protection Manager the Antivirus server
- Administrating and Managing Exchange Server
- Administrating and Managing Web Proxy Servers
- Monitoring user’s performance and connectivity links
- Creating and managing groups, user’s mailboxes and their profile
- Responsible for VC (video conferencing) Connections
- Troubleshooting network connectivity
- Troubleshooting Software Problem
- Administrating and Managing EPIPHAN Server to capture videos, audios and stream live
Technical Support Engineer
The Arab Contractors
11.2009 - 09.2010
- Troubleshooting Software Problems
- Designing & Configuring network
- Troubleshooting Network Problems
- Installing & Configuring Windows XP
- Working as a Junior Administrator on Domain Controller running windows server 2003
- Working as an administrator on kaspersky administration kit
Education
Bachelor of Science - Computer and Information Sciences
El Shorouk Academy
Cairo, Egypt 04.2001 -
Skills
IT infrastructure proficiency
Vendor management
Infrastructure planning
Network security
Virtualization
IT service management
Virtualization technologies
IT infrastructure
Debugging
System administration
DNS configuration
Azure active directory
Windows server administration
DHCP management
Active Directory management
Group policy administration
AD schema management
Password policy enforcement
Mailbox database administration
Firewall management
Office 365 administration
Certification
MCSE (Microsoft Certified System Engineer)
Timeline
Senior Information Technology Officer
The American chamber of commerce in Egypt
01.2011 - Current
Technical Support Engineer
The Arab Contractors
11.2009 - 09.2010
Bachelor of Science - Computer and Information Sciences
El Shorouk Academy
04.2001 -
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