Ahmed Fahmy
Network Engineering Supervisor
Giza
Summary
Organized and efficient Network Support Manager supporting corporate level officers and senior management personnel with demonstrated expertise in operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Banking Sector Support Supervisor Engineer
WE-Data
08.2020 - Current
- Key responsibilities included managing Banking team engineers in addition of handling network technical concerns of key Banking accounts of WE-Data with availability 24/7.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Monitored workflow to improve employee time management and increase productivity.
Senior Resident Engineer
WE-Data
05.2018 - 08.2020
- Key responsibilities includes managing WE accounts handled by WE resident engineers at customer premises also managing resident engineers' concerns and daily tasks.
Senior Technical Account Manager Engineer
WE-Data
02.2017 - 05.2018
- Key responsibilities included managing TAM engineers in addition of handling technical concerns of the key accounts of TE-Data with availability 24/7.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
- Mentored junior team members, fostering a culture of continuous learning and development.
Technical Account Manager Engineer
WE-Data
04.2016 - 02.2017
- Key responsibilities included managing key accounts of TE-Data and handling all their technical concerns with availability 24/7.
- Streamlined internal processes to improve efficiency within the Technical Account Management team.
Banking Sector Enterprise Engineer
WE-Data
03.2014 - 04.2016
- Key responsibilities included handling technical concerns related to banking sector also preparing performance reports shows our progress in minimizing technical incidents reported by this class of customers.
- Reduced downtime and increased production capacity with strong maintenance plans.
Service Desk Engineer
WE-Data
10.2012 - 03.2014
- Key responsibilities included supporting enterprise customers solving technical problems in their VPN and Internet services provided by TE-Data.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
Installation Team Representative
LINKDSL
05.2010 - 10.2012
- Key responsibilities included helping new ADSL customers installing service at their side via phone and insure that customers are totally satisfied.
Education
M.D. - Electronics and Communication
Cairo University
Egypt 09.2002 - 05.2009
Skills
MBA (Currently studying starting from November 2022)
Creative thinker, comfortable illustrating and creating artwork
Proactive, quick thinking and able to work calmly under pressure
Very Good knowledge of network routing protocols and CCNA topics
Very Good knowledge of CCNP routing and switching
Very Good knowledge in BGP and MPLS
Very good experience with Juniper products (routers and switches)
CCNA Certified by Cisco with score 960/1000
CCNP Troubleshooting Certified by Cisco with score 945/1000
BGP routing protocol course
MPLS L3/L2 VPN course
MBA (Currently studying starting from November 2022)
Certification
CCNA Certified by Cisco with score 960/1000.
Past Projects
Wireless Patient Monitoring: Transmitting medical data over GSM
References
Available on request.
Timeline
Banking Sector Support Supervisor Engineer
WE-Data
08.2020 - Current
Senior Resident Engineer
WE-Data
05.2018 - 08.2020
Senior Technical Account Manager Engineer
WE-Data
02.2017 - 05.2018
Technical Account Manager Engineer
WE-Data
04.2016 - 02.2017
Banking Sector Enterprise Engineer
WE-Data
03.2014 - 04.2016
Service Desk Engineer
WE-Data
10.2012 - 03.2014
Installation Team Representative
LINKDSL
05.2010 - 10.2012
M.D. - Electronics and Communication
Cairo University
09.2002 - 05.2009