Microsoft Office
Ahmed Farghal
Pharmacist
Cairo
Summary
Skilled in therapeutic drug monitoring and improving customer service, I led projects at Al-Fouad Pharmacy that made significant enhancements to patient care and medication adherence. Using my problem-solving abilities and analytical thinking, I increased operational efficiency and team productivity, leading to a notable rise in patient satisfaction and service quality. I am seeking a full-time position that will utilize my interpersonal skills, excellent time management, and problem-solving abilities
Overview
6
6
years of professional experience
Work History
Community Pharmacist
Al-Fouad Pharmacy
07.2024 - Current
- Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
- Assisted in the design of a streamlined drug ordering system for improved inventory control, reducing waste costs.
- Counseled patients regarding proper intake of medications.
- Supported team members in professional growth, providing guidance on complex billing scenarios as needed.
- Paid or denied medical claims based upon established claims processing criteria.
- Monitored and updated claims status in claims processing system.
Member of Technical Staff
GOTHI
01.2024 - Current
- Developed innovative solutions to complex technical problems, improving overall efficiency and productivity of the team.
- Collaborated with cross-functional teams for successful product launches, ensuring seamless integration of new features.
- Developed diagrams to describe and lay out logical operational steps.
Pharmacy Manager
Gabr Pharmacy
01.2024 - 06.2024
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enhanced team productivity by assisting in training new hires on company protocols and software systems.
- Followed up on denied claims to verify timely patient payment and resolution.
Emergency Room Manager
GOTHI
09.2023 - 01.2024
- Optimized resource allocation during peak hours, ensuring adequate staffing levels while maintaining cost efficiency.
- Responded effectively to crisis situations, coordinating efforts with internal departments and external agencies as needed.
- Facilitated quick response times during emergencies by developing efficient systems for staff mobilization.
- Developed policies and procedures to ensure compliance with hospital standards and regulations.
Business Owner
Al-Mona Medical Store
01.2021 - 12.2023
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
- Analyzed data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Vice President of Operations
Armed Forces Services
04.2020 - 12.2021
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Pharmacist
Sherif Pharmacy
12.2019 - 12.2021
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
Pharmacist
Al-Aksakana Pharmacy
06.2018 - 10.2019
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Education
Bachelor of Pharmaceutical Sciences - Pharmaceutical Sciences
Faculty Of Pharmacy
Assiut, Egypt 04.2001 -
Skills
Insurance Claim Processing
Therapeutic Drug Monitoring
Problem-solving abilities
Customer Service
Time management abilities
Disease Knowledge
Analytical Thinking
Data Entry
Decision-Making
Software
SAP
B-connect
Softech
Languages
Arabic, English
Native language
Timeline
Community Pharmacist
Al-Fouad Pharmacy
07.2024 - Current
Member of Technical Staff
GOTHI
01.2024 - Current
Pharmacy Manager
Gabr Pharmacy
01.2024 - 06.2024
Emergency Room Manager
GOTHI
09.2023 - 01.2024
Business Owner
Al-Mona Medical Store
01.2021 - 12.2023
Vice President of Operations
Armed Forces Services
04.2020 - 12.2021
Pharmacist
Sherif Pharmacy
12.2019 - 12.2021
Pharmacist
Al-Aksakana Pharmacy
06.2018 - 10.2019
Bachelor of Pharmaceutical Sciences - Pharmaceutical Sciences
Faculty Of Pharmacy
04.2001 -
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