Ahmed Farhat
Guest Relation
Dahab,JS
Summary
In over eight years of experience as a host, hosting guests from almost all over world. Primary focus has always been on meeting their needs and ensuring they have a comfortable and welcoming experience. Paying close attention to detail when it comes to reservations, ensuring a smooth and hassle-free process for guests. My goal is to provide the best possible experience for all those who stay with me and who I work with. Creating a positive and memorable stay and experience for each individual.
Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Host
Self-employees
Dahab, JS
06.2016 - Current
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted fellow Airbnb hosts in the community by sharing best practices and advice on how to improve their hosting skills and grow their businesses.
- Oversaw day-to-day operations of 11-room hotel with staff of 2 employees.
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established positive relationships with neighbors and local businesses to promote goodwill within the community.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Assisted with development and distribution of marketing materials for facility.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Fostered safe lodging environment with reliable and effective security services.
- Developed and implemented promotional strategies to increase occupancy.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided patrons with estimated waiting times during peak service hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Contributed to team success through effective communication and cooperation with coworkers and management
- Assisted managers with quickly resolving service- and food-related issues
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Promoted business loyalty by fostering positive customer relationships
Custom Clearance
FAM Universal
Cairo, C
07.2010 - 02.2014
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Obtained payment on delinquent accounts or completed accounting adjustment forms for review.
- Demonstrated exceptional attention to detail while verifying employment history, education, and personal references of applicants to ensure accuracy.
- Managed a high volume of clearance requests, ensuring efficient processing and adherence to deadlines.
- Coordinated closely with other departments to provide comprehensive support during the entire clearance lifecycle.
- Arranged delivery or storage of goods at destinations.
- Improved overall compliance by maintaining detailed records on all cleared personnel and regularly updating information.
- Facilitated required documentation to manage customs clearance.
- Provided excellent customer service to both internal and external partners throughout the clearance process
- Coordinated shipments, determining timely transport of goods from point of origin to final destination
Education
Bachelor of Business Information Systems - Management Information Systems
10.2006 - 06.2010
Skills
Flexible and Adaptable
Performance Improvement
Team Player
Effective Multitasking
Customer service expertise
Exceptional communication
Guest Engagement
Effective Communication
Continuous Improvement
Guest Relations
Problem-Solving
Flexible and Adaptable
Timeline
Host - Self-employees
06.2016 - Current
Custom Clearance - FAM Universal
07.2010 - 02.2014
Alson High Institute - Bachelor of Business Information Systems, Management Information Systems
10.2006 - 06.2010