Ahmed Farouk
Banking & Finance
Rabaa El Estesmary Buildings, Nasr City, Cairo,Egypt
Summary
Seeking a responsible post with an opportunity for professional challenge and growth to support and enhance co-operative objectives of the bank. To strive for Excellence in the field of banking, finance and accounting - with dedication, focus, proactive approach positive attitude and passion. And to utilize my knowledge, skills in the best possible way for the fulfillment of organizational goals.
Overview
8
8
years of professional experience
Work History
Business Service Center Manager
Arab African International Bank
Cairo
11.2021 - Current
- Managing and Monitor performance of BSC Team on handling of customer accounts
- Manage all team escalations related to customers with bank departments in coordination with concerned RM
- Enhance quality of service offered to customer
- Monitoring customers complain and implement immediate corrective action, if any
- Ensure proper escalations took place
- Supervising Team to work with better time management to meet deadlines with accuracy and high quality
- Enhance or create more efficient processes for work processing
- Advice and guide the team with the proper and correct decision to decrease time consumed
- Meeting deadlines with accuracy and high quality
- Monitor 100% finalization of reports & dash-board required within before deadlines
- Control center excellence
- Ensure strict abidance of all regulatory instructions including CBE, compliance and internal bank policy.
- I have the honour to be one of those who established this department at AAIB “First Manager”.
Trade Finance Deputy Manager "Documentary Collection"
Arab African International Bank
Cairo
01.2016 - 11.2021
- Responsible for Reviewing received DC’s requests /shipping documents along with all necessary approvals obtained and in light of applicable internal and external regulations with highest level of accuracy
- Lodge, Settle and Payment all types of Incoming and Outgoing documentary collection (IDCs & ODCs)
- E-form ‘4’, reporting payment details to the central bank of Egypt on CBE link
- Utilization/payment of import and export DC transaction including financial entries and SWIFT
- Perform tasks related to trade finance activities in the most efficient and effective manner resulting in the highest level of customer service quality, meeting deadlines in preparing reports, speedy processing and maintains outstanding quality of the service provided
- Preparing necessary reports to the management
- Strict Adherence to the bank's manual and procedures, CBE, Compliances, Ministry of Foreign Trade, AML rules and instructions and ICC, Paris publication.
Senior Corporate Analyst at Group Corporate Treasure
Orascom Construction
01.2015
- Aligning new bilateral facilities to Group onshore and offshore as well as negotiating applied pricing & commission on the credit facilities
- Managing all group transaction onshore and offshore
- Preparing necessary reports to the management
- Managing the day-to-day operations of the Group
- Managing the cash needs of the Group as well as monitoring the collections of the construction project/transactions
- Managing the company’s relationship with banks onshore and offshore
- Preparing cash reports
- Preparing facilities reports
- Opening bank’s accounts.
Operation Officer
Emirates NBD Previous BNP Paribas
06.2010
- Handle decentralized corporate requests efficiently, promptly and according to bank procedures
- Follow-up the execution of corporate client's instructions in co-ordination with concerned departments, to ensure proper and accurate service delivery in timely manner
- Handle all company's payroll
- Supervise and monitor large corporate transactions
- Handle all the Customers Check's (Bank Draft - Certified Check)
- Handle all the Incoming and Outgoing transfer for corporate clients throw Remittance Dep
- Working as financial adviser for the corporate client to give them the proper product
- Replacing and acting as Head of Operation.
Retail Service Officer
Emirates NBD Previous BNP Paribas
- Handling all incoming customer requests
- Assist walk-in and existing branch customers
- Sell and cross-sell bank products and services to customers to achieve business targets and maximize bank profits
- Provide frequent feedback to the managers on target accomplishments
- Responsible for all client complaints (Written and/ or verbal) and rooting them to the Customer care
- Ensure that services delivered on time
- Working as financial adviser for the individual client to give them the proper product
- Update customer's data on daily basis by using client update form
- Maintain and develop personal and professional banking knowledge and skill.
Customer Service Represent.
Abu Dhabi Islamic Bank
12.2009
- Handle customer's requests and complaints
- Attracting new clients selling & cross selling to existing clients.
Education
B.Sc. in Accounting - undefined
Faculty of Commerce, Ain Shams University
Comprehensive Credit Certificate - Credit Banking
EBI
02.2024
Silver Management Course - Banking Management
AAIB
01.2024
Skills
Communication & Presentation skills
Time management
Negotiations Skills
Creativity
Leadership
Team work
Customer Service Orientation
Working under pressure
Militarystatus
Exempted.
Personal Information
- Date of Birth: 07/31/1986
- Nationality: Egyptian
- Marital Status: Married
References
References Furnished upon request
Extracurricular Activities
Participated in FIFA U-20 World Cup (as a volunteers in accreditation committee) at 2009 Participated in Arab Olympic Games (as a volunteers in accreditation committee) at 2007 Playing Horseback riding at level C (120 CM) Member In Republic Guard Equestrian first team
Timeline
Business Service Center Manager
Arab African International Bank
11.2021 - Current
Trade Finance Deputy Manager "Documentary Collection"
Arab African International Bank
01.2016 - 11.2021
Senior Corporate Analyst at Group Corporate Treasure
Orascom Construction
01.2015
Operation Officer
Emirates NBD Previous BNP Paribas
06.2010
Customer Service Represent.
Abu Dhabi Islamic Bank
12.2009
Retail Service Officer
Emirates NBD Previous BNP Paribas
B.Sc. in Accounting - undefined
Faculty of Commerce, Ain Shams University
Comprehensive Credit Certificate - Credit Banking
EBI
Silver Management Course - Banking Management
AAIB
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