Ahmed Gamal
Cairo,Egypt
Summary
To work in a dynamic organization with a professional set up where I can get an opportunity to face multiple challenges and sharpen my skills through acquired knowledge. Looking to excel my career in the field of Corporate operation, sales, reporting and other related fields.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work history
Elite Relationship Manager - Main Branch
First Abu Dhabi Bank
07.2022 - 04.2026
- Responsible for managing a portfolio of Elite customers, maximizing existing portfolio and acquiring New To Business Elite accounts, while providing a competitive, best-in-class customer experience to achieve assigned business volumes.
- Manage and increase the portfolio by acquiring NTB Elite customer and cross selling FAB services / Products.
- Handling all Elite customers queries and complaints and ensure resolving them efficiently within the set TAT.
- Analyze portfolio performance statistics to better understand customer behavior and plan for future activities.
- Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.
- Ensure that customers are receiving a superior service and aligned with FAB guidelines, service standards and CBE regulations.
- Responsible for conducting a permanent market scan on competitors offering within the Elite proposition and provide recommendations to the Products and segments teams on improvements.
- Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Ensure completion of branch KYC according to time line set by management.
Branch Manager
FABMISR ( Al-Ahly Club Branch )
01.2025 - 01.2026
Sales & Service Officer (head of customer service) - water way branch
Commercial International Bank
07.2021 - 06.2022
- Promote the development and growth of CIB market share through selling a value-adding financial services to achieve set objectives and applying superior quality service to keep CIB image. in addition to handling all customers’ requests/instructions and contributing in setting the sales plan for the sales team.
- Provide customers with basic information on all bank’s products/services to increase customer awareness & ensure a high level of quality service.
- Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure the targets are met through walk-in customers, relationship building, existing customer base, companies & nee to bank clients in a transparent & ethical way.
- Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets.
- Ensure that every customer interaction is conducted as a supervisor service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)
- Handle customers queries and complaints and ensure effective closure of complaints within the set TAT & SLA to reach customer satisfaction and loyalty.
- Contribute with the deputy branch manager/ Branch manager in setting the sales plan and daily sales activities.
- Transfers knowledge, guide and act as role model for younger staff and to ensure that new hires on-boarding process is strictly adhered to.
- Prepare daily sales report (DSR) including sales activities and call reports, share it with deputy branch head and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
- Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
- Introduce and promote alternate channels to customers to reduce traffic in branches.
- Be attentive to any possible frauds/ risks and provide feedback to direct manager for guidance and assistance.
- Monitor the sales performance of the sales team by establishing a system of reports and communications that includes sales reports, cyclical sales meetings, sales newsletters & electronic bulletins.
Senior Personal Banker-Morabaa El Wozaraa branch
Commercial International Bank
02.2020 - 06.2021
- Promoted financial products by maintaining excellent service offering knowledge. Networked to increase client base and encourage existing clients to expand financial portfolios.
- Offering and x-sell other bank’s products in alignment with the bank’s policies and procedures.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Achieved consistent recognition as top sales performer.
- Answering customer questions and explained available services such as deposit accounts, bonds and securities.
Payroll Personal Banker
Commercial International Bank
03.2018 - 02.2020
- Finalize and complete the needed documents and open the payroll customers’ accounts in addition to offering and x-sell other bank’s products in alignment with the bank’s policies and procedures.
Education
Faculty of commerce - Accounting
Ain Shams University
Skills
- Computer Skills
- MS Office
- Very Good Internet access
- ICDL
- Courses
- General Strategies of Modern Communication
- Berlitz Course (English Conversations) passed level (4)
- Soft Skills (Presentation, Leadership, Human Resources Skills)
- International Computer Driving license (ICDL Course)
- Work under pressure
- Presentation skills
- Communications skills
- Problem Solving Technique
- Team work
- Flexibility for learning
- Leadership
- Punctual
LANGUAGES
Arabic Native speaker
English Very good (written & spoken)
French Fair
Timeline
Branch Manager
FABMISR ( Al-Ahly Club Branch )
01.2025 - 01.2026
Elite Relationship Manager - Main Branch
First Abu Dhabi Bank
07.2022 - 04.2026
Sales & Service Officer (head of customer service) - water way branch
Commercial International Bank
07.2021 - 06.2022
Senior Personal Banker-Morabaa El Wozaraa branch
Commercial International Bank
02.2020 - 06.2021
Payroll Personal Banker
Commercial International Bank
03.2018 - 02.2020
Faculty of commerce - Accounting
Ain Shams University