MDM ( Mobile Management )
Ahmed Gharib
IT Section Head
Summary
Experienced Information Network Administrator well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 7 years of experience in GAS industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Section Head
TAQA ARABIA
Suez
01.2019 - Current
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Resolve the tickets with manageengine IT helpdesk (ITIL) Service Desk.
- Providing Remote Support by Answer the calls and WhatsApp (First Line support) for Dubai, Nigeria, Senegal, and Egypt Branches 24/7.
- Led Development and implementation of information technology policies and standards for a 600-person office, including creation of an IT Help Desk to reduce calls and tickets to the IT Officer from 500 per month to
- Managing company VPN, Firewall (FortiGate - Sophos), internet, network, servers, CCTV, DHCP, DNS, Active Directory in Egypt.
- Monitoring The Company Security with Monitoring (Sophos Endpoint - ESET).
- San Storage administrator - (Set up accounts and workstations).
- Build an internal Network and Wi-Fi with technical documentation, manuals, and IT policies.
- Ensure proper Backup of all business related, (Veaam - veritas).
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
IT Senior Officer
TAQA ARABIA
Suez
04.2014 - 01.2019
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Network Administrator
Atlantic Marien Suez Branch
Suez
01.2011 - 04.2014
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Managing company VPN, Firewall (Fortigate), internet, Network and Wi-Fi, servers, CCTV, DNS, DHCP, Active directory for all branches (24 branch) and HQ.
- Installing Fingerprint Machines and configure Time attendance software for 24 Store and HQ with rolling Fingerprint for more than 750 Employees.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Help Desk Support Specialist
Egypt Network Co.
Cairo
02.2009 - 07.2010
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware and granted system permissions to new employees.
- Logged activities in tracking system to maintain accurate, timely records.
Education
Bachelor of Social Science - Social Psychology
Helwan University
Helwan City 06.2012 - 06.2012
Skills
Network systems installation
Hardware and software monitoring
Analysis and critical thinking
Data backups
Servers expertise
MS Office
Hardware knowledge
Effective communication
Network repairs and maintenance
VmWare Virtualization
VmWare VCenter Servers
Support Ticket System Management
Certification
MCSA
Software
Sophos Endpoint
SCCM
Timeline
IT Section Head
TAQA ARABIA
01.2019 - Current
VSphere 5.0
11-2014
IT Senior Officer
TAQA ARABIA
04.2014 - 01.2019
CCNA
03-2013
MCSA
01-2013
Bachelor of Social Science - Social Psychology
Helwan University
06.2012 - 06.2012
Network Administrator
Atlantic Marien Suez Branch
01.2011 - 04.2014
Help Desk Support Specialist
Egypt Network Co.
02.2009 - 07.2010