MDM ( Mobile Management )
Ahmed Gharib
IT Section Head
Summary
Experienced Information Network Administrator well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 7 years of experience in GAS industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Section Head
TAQA ARABIA
Suez
01.2019 - Current
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Resolve the tickets with manageengine IT helpdesk (ITIL) Service Desk.
- Providing Remote Support by Answer the calls and WhatsApp (First Line support) for Dubai, Nigeria, Senegal, and Egypt Branches 24/7.
- Led Development and implementation of information technology policies and standards for a 600-person office, including creation of an IT Help Desk to reduce calls and tickets to the IT Officer from 500 per month to
- Managing company VPN, Firewall (FortiGate - Sophos), internet, network, servers, CCTV, DHCP, DNS, Active Directory in Egypt.
- Monitoring The Company Security with Monitoring (Sophos Endpoint - ESET).
- San Storage administrator - (Set up accounts and workstations).
- Build an internal Network and Wi-Fi with technical documentation, manuals, and IT policies.
- Ensure proper Backup of all business related, (Veaam - veritas).
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
IT Senior Officer
TAQA ARABIA
Suez
04.2014 - 01.2019
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Network Administrator
Atlantic Marien Suez Branch
Suez
01.2011 - 04.2014
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Managing company VPN, Firewall (Fortigate), internet, Network and Wi-Fi, servers, CCTV, DNS, DHCP, Active directory for all branches (24 branch) and HQ.
- Installing Fingerprint Machines and configure Time attendance software for 24 Store and HQ with rolling Fingerprint for more than 750 Employees.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Help Desk Support Specialist
Egypt Network Co.
Cairo
02.2009 - 07.2010
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware and granted system permissions to new employees.
- Logged activities in tracking system to maintain accurate, timely records.
Education
Bachelor of Social Science - Social Psychology
Helwan University
Helwan City 06.2012 - 2012.06
Skills
undefined
Certification
MCSA
Software
Sophos Endpoint
SCCM
Timeline
IT Section Head
TAQA ARABIA
01.2019 - Current
VSphere 5.0
11-2014
IT Senior Officer
TAQA ARABIA
04.2014 - 01.2019
CCNA
03-2013
MCSA
01-2013
Bachelor of Social Science - Social Psychology
Helwan University
06.2012 - 2012.06
Network Administrator
Atlantic Marien Suez Branch
01.2011 - 04.2014
Help Desk Support Specialist
Egypt Network Co.
02.2009 - 07.2010
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