Ahmed Ghoniem
Cairo
Summary
- Regulatory Compliance: Thorough understanding of banking regulations and compliance requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Experienced in conducting internal audits and ensuring adherence to regulatory guidelines.
- Auditing and Internal Controls: Demonstrated expertise in conducting audits, evaluating internal controls, and identifying areas for improvement. Proven track record of implementing robust control mechanisms to mitigate risks and ensure financial accuracy and integrity.
- Financial Reporting: Extensive experience in preparing, analyzing, and presenting financial reports, including income statements, balance sheets, and cash flow statements. Proficient in utilizing accounting software and advanced Excel functions to streamline reporting processes.
- Team Leadership: Skilled in leading and mentoring teams to achieve organizational objectives. Strong ability to delegate tasks, provide guidance, and foster a collaborative work environment.
- Problem Solving: Exceptional problem-solving skills with the ability to analyze complex financial data, identify issues, and propose effective solutions. Proactive in addressing challenges and driving process improvements.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
national bank of egypt
Cairo
10.2017 - Current
- A highly motivated and dedicated Senior Accountant with a strong background in the banking sector. With over five years of experience.
- Thrive in fast-paced environments and possess excellent analytical and problem-solving skills.
- Committed to achieving the highest standards of professionalism and integrity in my work.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented best practices regarding customer service standards across all channels.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided customer service in a courteous and professional manner.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Learning Center Assistant
chemistry center
Cairo
05.2013 - 07.2017
- Provided individualized tutoring and academic support to students in a variety of subjects.
- Created lesson plans, activities, and materials for instruction sessions.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Incomplete Mba
American Universtiy in Cairo
Cairo08-2018
Accounting And Business Management
Faculty of Commerce Ain Shames University
Cairo 07-2017
Skills
- Account Management
- Customer Support
- Upselling
- Complaint Handling
- Service Recommendations
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- reading
- driving
- travelling
- swimming
Timeline
Customer Service Officer
national bank of egypt
10.2017 - Current
Learning Center Assistant
chemistry center
05.2013 - 07.2017
Incomplete Mba
American Universtiy in Cairo
Accounting And Business Management
Faculty of Commerce Ain Shames University
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