Ahmed Habib
Import &Dry Operation Manager
Alexandria,Alexandria
Summary
Dynamic leader with a proven track record at Falcon Freight Group, adept in marketing and critical thinking. Excelled in enhancing customer satisfaction and reducing operational costs, achieving significant improvements in team performance and business growth. Skilled in negotiation and leadership, consistently fostering strong relationships with clients and suppliers.
Overview
17
17
years of professional experience
Work History
Import & Dry Operation Manager
Falcon Freight Group
01.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- In charge for all Nafeza platform proceduress including managing ACIDs
- Handling consolidation shipments including managing shipment data through Nafeza platform
- In charge for follow up all dry custom clearance, inland haulage operations and suppliers negotiates
- Handling reefer export and import shipments
- In charge for issue import shipments data through agricultural system via clients accounts
- In charge for handling, managing & supervise import vehicle shipments (Door to Door & FOB)
- Handling special equipment (In guage & out of gauge) import and export shipments
Ocean Freight Manager
FedEx
01.2016 - 12.2016
- Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
- Spearheaded initiatives aimed at improving environmental sustainability within the transportation process, such as fuel-efficient vehicles or reusable packaging materials.
- Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Maintained comprehensive knowledge of relevant regulations governing international trade, ensuring compliance throughout all transactions.
- Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
- Organized records of vehicles, schedules and completed orders.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Ocean Freight Supervisor
EastMed Egypt
01.2015 - 12.2015
- Adhered to all relevant regulations and industry standards, ensuring that the company remained in compliance at all times.
- Contributed to budget development by providing input on necessary staffing levels, equipment needs, and other operational factors.
- Negotiated contracts with carriers, securing lower rates for transportation costs while maintaining high-quality service standards.
- Collaborated with other department supervisors to develop cross-functional initiatives that improved overall company performance.
- Developed strong relationships with key clients, ensuring excellent customer service during the shipping process.
- Reduced shipping errors by implementing a thorough double-check system for all outgoing orders.
- Achieved consistent on-time deliveries by closely monitoring progress throughout each stage of the shipping process.
- Maintained accurate records of all shipments sent out through careful documentation practices.
- Ensured timely delivery of goods with accurate scheduling and route planning.
- Entered shipping information into computer system and estimated freight and postal rates.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Ocean Freight Supervisor
Gulf Agency Co. (Egypt) - GAC
01.2008 - 11.2015
- Maintained accurate records of all shipments sent out through careful documentation practices.
- Implemented an effective preventive maintenance program for all equipment, reducing downtime and repair expenses.
- Spearheaded cost-saving initiatives in the areas of labor, fuel consumption, and packaging materials usage.
- Evaluated employee performance regularly to identify opportunities for professional growth and development within the team.
- Streamlined communication between warehouse staff, drivers, and management to increase operational efficiency.
- Developed strong relationships with key clients, ensuring excellent customer service during the shipping process.
- Collaborated with other department supervisors to develop cross-functional initiatives that improved overall company performance.
- Negotiated contracts with carriers, securing lower rates for transportation costs while maintaining high-quality service standards.
- Established clear expectations for staff members regarding their job responsibilities, promoting accountability within the workplace.
- Handling all Flexi-Tank shipments operations via carriers
- Handling all custom clearance proceduress for Flexi-Tank shipments
- Manage warehouse supply chain
- Manage & supervise company's crew including all related items, operations & financial process
- Negotiate with suppliers and Inland hualge companies for best secured rates for import and export shipments
Education
Faculty Of Commerce - Accounting And Finance
Victory College
Alexandria- Egypt Skills
Professional Skills:
Timeline
Import & Dry Operation Manager
Falcon Freight Group
01.2017 - Current
Ocean Freight Manager
FedEx
01.2016 - 12.2016
Ocean Freight Supervisor
EastMed Egypt
01.2015 - 12.2015
Ocean Freight Supervisor
Gulf Agency Co. (Egypt) - GAC
01.2008 - 11.2015
Faculty Of Commerce - Accounting And Finance
Victory College
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