Ahmed Hafez
Service Sales Executive Coordinator
Cairo
Summary
A seasoned professional with over 15 years of experience in the radiology medical industry, specializing in sales, marketing, and service management. I have a proven track record of driving significant market growth and building strong customer relationships.
My technical expertise adds a unique advantage, enabling me to not only sell but also provide high-level support. I've managed and led the installation of over 280 medical imaging machines across Egypt and West Africa .
I am driven by a passion for continuous learning and professional development. In a rapidly evolving industry, I am committed to staying at the forefront of new technologies and market trends to deliver innovative solutions and maintain a competitive edge how ever My career has taught me that success is a blend of experience and the ability to adapt.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
5
5
Certifications
Work History
Service Sales Contract , Executive Coordinator
Global Technology
04.2022 - Current
- Facilitated timely decision-making by providing executives with well-researched data and analysis.
- Interacted diplomatically with clients, partners and vendors to support business development efforts
- Managed calendar, phone, and schedule, resolving conflicts and providing daily updates.
- Coordinated large-scale events, including conferences and company-wide meetings, resulting in successful outcomes and positive feedback from attendees.
Senior Service Engineer
Global Technology
02.2016 - 03.2022
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Scheduled and implemented maintenance activities for equipment.
Supervisor Sales Engineer
Global Technology
11.2012 - 02.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Service Sales engineer
Scientific Medical Equipment Co. (SME)
03.2012 - 10.2012
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Sales Specialist
Scientific Medical Equipment Co. (SME)
01.2011 - 02.2012
- Increased sales revenue by developing and implementing strategic sales plans.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client relationships through consistent communication and effective problemsolving.
Education
MBA - Business Administration of General & Strategic Management
RB College of The United Kingdom
Cairo, Egypt 04.2001 - 05.2019
Bachelor's degree - Biomedical/Medical Engineering
El Shorouk Academy
Skills
Administrative management
Certification
MBA , RB College of the United Kingdom .
Timeline
Service Sales Contract , Executive Coordinator
Global Technology
04.2022 - Current
Senior Service Engineer
Global Technology
02.2016 - 03.2022
Supervisor Sales Engineer
Global Technology
11.2012 - 02.2016
Service Sales engineer
Scientific Medical Equipment Co. (SME)
03.2012 - 10.2012
Sales Specialist
Scientific Medical Equipment Co. (SME)
01.2011 - 02.2012
MBA - Business Administration of General & Strategic Management
RB College of The United Kingdom
04.2001 - 05.2019
Bachelor's degree - Biomedical/Medical Engineering
El Shorouk Academy