Ahmed Haggag
Cairo
Summary
Strategic and results-oriented Area Manager with over 20 years of progressive experience in the banking industry, leading multiple branches to exceed performance, sales, and service excellence targets. Demonstrated expertise in branch network supervision, business development, retail and SME banking, risk management, and regulatory compliance. Adept at driving operational efficiency, mentoring branch managers, and ensuring alignment with the bank's overall strategic goals. Proven ability to foster a culture of high performance, enhance customer satisfaction, and build strong relationships with internal and external stakeholders. Recognized for leadership, innovation, and consistently delivering bottom-line results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager
Suez Canal Bank
2024.11 - Current
- The Area Manager oversees the performance and operations of multiple bank branches within a designated region.
- Responsible for achieving business targets, ensuring compliance, enhancing customer service, and driving growth in deposits, loans, and other banking products.
- Monitor and evaluate branch performance against set targets (e.g., sales, deposits, loans, customer acquisition).
- Set performance goals for branch managers and ensure alignment with overall bank strategy.
- Conduct regular reviews and audits to ensure branches operate efficiently.
- Develop strategies to cross-sell bank products and services.
- Identify new business opportunities within the area.
- Recruit, train, and mentor branch managers and key staff.
- Evaluate staff performance and provide guidance to enhance productivity and customer service.
Branch Manager - AGM
Suez Canal bank
2021.09 - 2024.11
- Responsible for supervising the branch performance to ensure target and budget achievement and branch's profitability within high control measures, excellent quality of service and high levels of customer satisfaction, applying IMS certificate requirements
- Reporting to Area manager
Senior Branch Manager
ADCB bank
2015.09 - 2021.08
- Responsible for supervising the branch performance to ensure target and budget achievement and branch's profitability within high control measures, excellent quality of service and high levels of customer satisfaction, applying IMS certificate requirements
- Reporting to Area manager
Branch Manager
The United Bank
2014.12 - 2015.07
- Responsible for supervising the branch performance to ensure target and budget achievement and branch's profitability within high control measures, excellent quality of service and high levels of customer satisfaction.
- Reporting to Area manager
Branch Manager
ABK bank
2010.07 - 2014.11
- Responsible for supervising the branch performance to ensure target and budget achievement and branch's profitability within high control measures and excellent quality of service
Corporate Service Head
National Bank of Greece
2009.05 - 2010.06
- Identifies, acquires & widen the base of corporate customers in order to meet business objectives
- Supports the growth of long-term business relationship with target corporate customers by providing them with substantial added value and providing world-class financial products / services
- Insures close monitoring for all controls and implementation in accordance with rules and regulations.
Deputy section Head -Customer service
Bank Audi
2007.01 - 2009.04
- Establishes business connections with current and new clients in order to increase all business activities of the Branch to maximize its market share and reaches the set targets
- Provides comprehensive, prompt and efficient customer service
Senior Sales Executive
Credit Agricole bank
2006.01 - 2006.12
- Responsible for achieving 100% of loans & credit cards target and attracting new customers through in & outside calls.
- Visiting potential customers to prospect for new sources.
Sales Executive
Citi bank
2004.11 - 2005.11
- Responsible for achieving 100% of loans & credit cards target and attracting new customers through in & outside calls.
- Visiting potential customers to prospect for new sources.
Education
Bachelor's degree - accounting
Modern Academy
Egypt05.2003
Certification
- Branch Manager Certificate
- Certified Retail Banker - CRB
- Integrated management system – IMS 2015
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Hobbies and Interests
Traveling, social activities & contributions, Reading & Sports
Training
- Leadership Training for Managers
- Money forgery
- The Hunter course - Sales Plan
- LCs, LGs
- Selling and Negotiation skills
- Money laundry preventing
- Emotional intelligence
Other Skills
- Goal oriented with ability to achieve desired outcomes
- Highly motivated, independent personality with winning attitude
- High level of confidence and tenacity
- Creative thinker
- Friendly, outgoing, self starter
- Quick in connecting to people and adapting to change
- Experience in interacting with senior and top management on matters concerning developing, modifying and executing organizational strategies
- Ability to lead, motivate and drive large teams and achieve challenging targets
Timeline
Area Manager
Suez Canal Bank
2024.11 - Current
Branch Manager - AGM
Suez Canal bank
2021.09 - 2024.11
Senior Branch Manager
ADCB bank
2015.09 - 2021.08
Branch Manager
The United Bank
2014.12 - 2015.07
Branch Manager
ABK bank
2010.07 - 2014.11
Corporate Service Head
National Bank of Greece
2009.05 - 2010.06
Deputy section Head -Customer service
Bank Audi
2007.01 - 2009.04
Senior Sales Executive
Credit Agricole bank
2006.01 - 2006.12
Sales Executive
Citi bank
2004.11 - 2005.11
Bachelor's degree - accounting
Modern Academy