Ahmed Haitham
Ca,Kuwait
Summary
Dynamic professional with a strong foundation in teamwork, problem-solving, and leadership. Skilled in customer service, sales, and public speaking, proven to handle conflict effectively and mentor others toward success. Adept at fostering collaborative environments to achieve organizational goals while delivering exceptional results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Help Desk Support Representative
Kout Food Group
Kuwait City, Kuwait
11.2019 - 02.2025
- Provide prompt and efficient help desk support to internal and external customers via phone, email, and chat channels.
- Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.
- Document and track customer interactions and solutions in the ticketing system
- Escalate complex issues to the appropriate team for resolution and follow up on escalated tickets to ensure timely resolution.
- Collaborate with cross-functional teams to resolve incidents and minimize service disruptions.
- Maintain and update the knowledge base with troubleshooting steps and frequently asked questions.
- Assist in the onboarding and training of new help desk staff members
- Monitor and analyze help desk metrics to identify trends and propose improvements for enhanced customer support
Assistant Store Manager
Nola Sweets
Cairo
03.2014 - 06.2016
- Assisted the Store Manager in overseeing all aspects of store operations, ensuring adherence to company standards and policies
- Supervised and motivated a team of employees, providing guidance, training, and performance feedback
- Demonstrated exceptional customer service skills, handling customer inquiries, resolving complaints, and ensuring a positive shopping experience
- Implemented effective merchandising strategies to maximize sales and optimize product placement
- Managed inventory levels, monitored stock replenishment, and conducted regular stock audits to minimize discrepancies and reduce wastage.
- Analyzed sales data and key performance indicators to identify trends, opportunities, and areas for improvement
- Collaborated with Store Manager to develop and execute marketing initiatives, promotions, and events to drive customer traffic and increase sales
- Maintained accurate cash handling procedures, including daily reconciliations, deposits, and register operations
- Ensured compliance with health and safety regulations, maintaining a clean and organized store environment
Education
Bachelor's Degree - Business Administration of Marketing
New Cairo University
10.2012 - 04.2016
High school -
El Orman Language School
Skills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Public speaking
- Handling conflict
- Mentoring
sections.external_links.name
Languages
Arabic
Native
English
Advanced
Personal Information
- Date of birth: 08/16/93
- Nationality: Egyptian
Timeline
Help Desk Support Representative
Kout Food Group
11.2019 - 02.2025
Assistant Store Manager
Nola Sweets
03.2014 - 06.2016
Bachelor's Degree - Business Administration of Marketing
New Cairo University
10.2012 - 04.2016
High school -
El Orman Language School
Similar Profiles
DELJO DAVISDELJO DAVIS
1. Facilities Manager at Kout Food Group (Al Homaizi, Kuwait)1. Facilities Manager at Kout Food Group (Al Homaizi, Kuwait)
MAHMOUD ISSAMAHMOUD ISSA
Operation Manager at Kout Food GroupOperation Manager at Kout Food Group
Madhura NamalaMadhura Namala
Senior HRBP, Global Supply Chain at BMI GroupSenior HRBP, Global Supply Chain at BMI Group