Ahmed Hamdy
Customer Service Supervisor
Cairo,القاهرة
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Supervisor
Teleperformance
Cairo
11.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Researched and corrected customer concerns to promote company loyalty.
- Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Kept high average of performance evaluations.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
Customer Service Representative
Teleperformance
Cairo
09.2021 - 10.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed and updated databases to handle customer data.
- Handled customer inquiries and suggestions courteously and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor Of Business Administration - Business Administration
Helwan University
Cairo 01.2011
Skills
Team Building and Leadership
Operations Management
Leadership Development
Excellent Communication
Positive and Constructive Feedback
Microsoft Office
Call Center Management
Root Cause Analysis
Talent Allocation
Quality Assurance
New Hire Orientation
Timeline
Customer Service Supervisor
Teleperformance
11.2022 - Current
Customer Service Representative
Teleperformance
09.2021 - 10.2022
Bachelor Of Business Administration - Business Administration
Helwan University