Ahmed Hamid
Senior Credit Officer
Cairo
Summary
Senior Collection Executive, Recovery Officer, and Credit Officer with expertise in credit risk assessment, accounts receivable management, debt recovery, and credit control. Experienced in monitoring customer creditworthiness, managing credit exposure, maintaining accurate debtor accounts, and updating accounts receivable files weekly via Oracle financial systems to minimize bad debt and optimize cash flow. Proficient in DSO reporting, collection performance analysis, payment follow-ups, and negotiating repayment arrangements.
Overview
2
2
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Credit Officer
Trane Technologies
01.2023 - 01.2025
- Analyzed client creditworthiness across the EMEA region (e.g, Abu Dhabi, Egypt), evaluating financial statements and credit reports to approve or decline credit application.
- Managed accounts receivable portfolios, achieving monthly collection targets of up to $10M while minimizing overdue payments.
- Contacted clients Via phone, email, and written correspondence to negotiate payment plans and resolve disputes, ensuring timely collections and client satisfaction.
- Mitigated credit risks by setting credit limits and enforcing payment terms, reducing bad debt exposure in the EMEA region.
- Generated and reviewed invoices, ensuring accuracy and compliance with company policies and client agreements.
- Compiled and shared sales order reports with the sales team to align credit operations with business objectives.
- Updated accounts receivable files weekly via Oracle financial systems, maintaining accurate records and facilitating efficient reporting.
- Performed account reconciliations and prepared AR status, aging, and collection performance reports for management.
- Built strong client relationships across the EMEA region, addressing billing inquiries and resolving issues promptly.
- Ensured compliance with company credit policies, financial regulations, and industry standards.
- Collaborated with sales, finance, and customer service teams to streamline credit processes and support organizational goals.
Key achievement: Consistently met or exceeded monthly collection targets of $32M, contributing to company revenue and financial stability.
Senior Collection Executive & Recovery Officer
HKDC - HADAF ALKALEEJ DEBT COLLECTION
06.2019 - 01.2023
- Close the collection target monthly to support assigned recovery targets.
- Collect outstanding debts and support positive cash flow by following up on client accounts.
- Maintain the debtor book so account statuses stay accurate and current for daily recovery work.
- Prepare aged debt and DSO reports to track overdue balances and collection performance.
- Monitor slow-moving accounts and review the collection queue to prioritize recovery actions.
- Contact debtors, negotiate repayment schedules, and follow legal requirements during collections.
Security Engineering and Safety
FIRST LINK - HUAWEI
11.2017 - 10.2018
- Applied international safety standards to daily equipment and machinery monitoring within the facility.
- Protected facility property by verifying conditions, tracking risks, and escalating safety concerns promptly.
- Documented safety issues and coordinated follow-up actions to maintain operational readiness.
Customer Service - Call Center Agent
ZAIN TELECOMMUNICATION CO
07.2016 - 08.2017
- Managed inbound and outbound calls daily while following communication scripts and resolving customer needs.
- Resolved customer inquiries by clarifying needs, researching issues, and providing practical solutions or alternatives.
- Upsold products when opportunities arose, aligning recommendations with customer needs and service conversations.
- Built sustainable customer relationships through patient service, follow-through, and attentive communication.
- Maintained professionalism across high-volume conversations by staying organized and adapting quickly to different request types.
- Attended educational seminars to strengthen product knowledge and improve day-to-day performance.
Education
Bachelor's - Honors in Electrical and Electronic Engineering
Jordanian Sudanese College For Science and Technology
Sudan08-2015
Skills
Credit Risk ManagementCredit ControlTeam Leadership
Customer Relationship Management ( CRM)Credit AnalysisAccount ReconciliationExceptional ability to multitask, prioritize workAbility to work without supervisionSuperior communication skills
Computer skills
Certification
Optical Fiber Cabling
Timeline
Credit Officer
Trane Technologies
01.2023 - 01.2025
Senior Collection Executive & Recovery Officer
HKDC - HADAF ALKALEEJ DEBT COLLECTION
06.2019 - 01.2023
Security Engineering and Safety
FIRST LINK - HUAWEI
11.2017 - 10.2018
Customer Service - Call Center Agent
ZAIN TELECOMMUNICATION CO
07.2016 - 08.2017
Bachelor's - Honors in Electrical and Electronic Engineering
Jordanian Sudanese College For Science and Technology