Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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AHMED HASSAN

CUSTOMER SERVICE MANGER
NEW CAIRO,CAIRO

Summary

Personable Member Service Representative offering 16 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Manager

TALAAT MOUSTAFA GROUP
CAIRO, NEW CAIRO
01.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Education

Bachelor Degree of HOTELS AND TOURISM

High School Diploma St . George (language School)
HELIOPOLIS
09.1994 - 05.1999

Skills

    Customer Relations

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Manager

TALAAT MOUSTAFA GROUP
01.2014 - Current

Bachelor Degree of HOTELS AND TOURISM

High School Diploma St . George (language School)
09.1994 - 05.1999
AHMED HASSAN CUSTOMER SERVICE MANGER