Ahmed Hassan
Chief Technology Officer
Cairo
Summary
Customer-oriented Regional Technical Leader with extensive knowledge of Consultation Practices for digital transformation, Cyber Security, Smart Cities , IoT, Big Data & Data Analytics . Excellent understanding for enterprise technical & business requirements. Comprehensive Experience in managing and growing a world-class Services and consultation organization paralleled with a proven records of services revenue development.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Chief Technology Officer
Benya Systems
Cairo
01.2021 - Current
- Drive Digital Transformation and consultation Practices for Information Management, Cyber Security, Smart Cities, IoT, Big Data & Data Analytics.
- Execute Master Action Plan to Achieve Benya Systems KPI as Master System Integrator
- Build and Implement Business Plan for expansion to Gulf countries
- Enhance customer satisfaction and customer loyalty for +2000 customers.
- Grow Benya Systems market share for both solutions and services through developing technical organization that delivers quality solutions
- Support current and emerging programs through interactions with high-level customers, business partners and external vendors.
- Developed and implemented long-term strategic technological blueprint.
- Facilitate ongoing team development and growth through training and professional skills enhancement for +400 experienced senior engineers.
Technical Director
Benya Systems
Cairo
01.2020 - 12.2020
- Evolved the company from Infrastructure reseller to Full ICT Solution System Integrator
- Re-structured Technical organization and aligned both Pre and Post Sales team around Technology roadmap and Market trends
- Empowered partnership with vendors across all technology verticals.
- Built Benya Systems Consultation Services
Support & Professional Services Director – MENA
STME ME
Riyadh
09.2013 - 12.2019
- Managed main technical functions of Post and Pre-Sales departments across STME twelve offices.
- Grew Solutions and Services Market Share by diversifying STME portfolio across Information Management, Cyber Security and IoT solutions.
- Developed high-value, consultation offerings to our customers that drive adoption and consumption of IT advanced features and fully aligned to our solutions offering.
Area Technical Manager – MEA
NetApp
Riyadh
03.2009 - 08.2013
- Professional Services Management: As Regional Professional Services Manager, contributed and supported growth of MEA Technical field organization, ensuring that it remains extremely focused on understanding and meeting Enterprise customer requirements across wide distributed Area of MEA, building long-term relationships, achieving elevated levels of customer satisfaction, as well as services business enhancements.
- Pre-Sales Management: As Regional Pre-Sales Manager in NetApp’s Sales function, responsible for directing all aspects of MEA Pre-sales Systems Engineering organization for Designing & selling NetApp’s solutions and services to customers. This includes selecting, hiring and developing results-oriented professionals, As well as driving Partners’ Enablement Program.
Energy Technical Leader - MENA
NetApp
Riyadh
03.2006 - 02.2009
- Managed post and presales technical activities for top Enterprise Energy customers in Middle East.
- Developed and managed support and professional services plans as part of overall account plan to meet customers’ required services objectives.
Senior Systems Engineer
STME ME
Cairo
12.2003 - 02.2006
- Delivered technical consultation and professional services in data protection, Disaster Recovery, High Availability and storage technologies.
Technical Manager
EAN EGYPT
Cairo
01.1999 - 11.2003
- Delivered regional technical consultation service & design integrated solutions for Automatic identification and bar code based systems.
Sales & Marketing Manager
Pharma Vision
Cairo
01.1998 - 12.1998
- Developed and implemented marketing and sales plan targeting IT in pharmaceuticals industry.
Technical Manager
PICO Systems
Cairo
01.1997 - 12.1997
- Technical supervision & Project management for implementing Automatic Identification solutions, Bar Code solutions, Access, Time & attendance Control systems.
Customer Support Engineer
Abou Elkheir
Cairo
12.1992 - 12.1996
- 1994-1996: Team Leader
- 1992-1994: Customer Support Engineer
Education
Bachelor of Engineering - Communication & Electronics Engineering
Ain Shams University
Cairo, Egypt 10.1987 - 10.1992
Skills
Business Development & Planning
Relationship building and retention
Services and Consultation Management
Partners and Vendors management
Coaching and developing others
Facilitating change
Negotiation
Accomplishments
- Won with highest Technical Score, Multiple Full End to End Data Center Projects across Middle East , with value of multi hundreds millions USD
- Delivered 2 digits YOY growth for both Solutions and Services revenue.
- Evolved solutions portfolio form infrastructure focus to Full “End to End” Data centre Solutions.
- Diversified Market focus and won Projects in new sectors
- Delivered multiple of business and IT blueprints blending Digital transformation, IoT, Smart Cities and Data Analytics end-to-end integrated solutions.
- Created dynamic technology roadmap for the company as a system integrator to be aligned with Major Market trends from both resources readiness and GTM plans to acquire the highest market share.
- Developed full services portfolio and catalogue.
- Managed a team of 400+ Certified Experts across Middle East, with 15-20 Years Average Experience in the field. Serving more than 2000 Enterprise customers with 98% customer satisfaction rate and “world class” Net Promoter Score.
- Create two major 24X7 regional support centers covering a total of 2000 customers across Middle East and delivering state of the art support to Enterprise customers with SLA up to 15 Min.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Chief Technology Officer
Benya Systems
01.2021 - Current
Technical Director
Benya Systems
01.2020 - 12.2020
Support & Professional Services Director – MENA
STME ME
09.2013 - 12.2019
Area Technical Manager – MEA
NetApp
03.2009 - 08.2013
Energy Technical Leader - MENA
NetApp
03.2006 - 02.2009
Senior Systems Engineer
STME ME
12.2003 - 02.2006
Technical Manager
EAN EGYPT
01.1999 - 11.2003
Sales & Marketing Manager
Pharma Vision
01.1998 - 12.1998
Technical Manager
PICO Systems
01.1997 - 12.1997
Customer Support Engineer
Abou Elkheir
12.1992 - 12.1996
Bachelor of Engineering - Communication & Electronics Engineering
Ain Shams University
10.1987 - 10.1992