Ahmed Hassan Gumaa Hassan
Traffic Officer
Al Sherouk City
Summary
Challenging an Ambitious position in aviation - Passenger/ operational services within a professional environment in international aviation airlines providing an opportunity for Skills advancement to build an eager career and gain experience in the aviation passenger services field.
With over than seven years of experience in checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels, allocating seat numbers, asking security questions, and answering passenger queries before their flight. Involve walking passengers to and from aircraft, arranging facilities for people with disabilities and ensuring all passengers are boarding in time for their flights. Working directly with customers, have good communication skills and a professional approach to solving problems and a proven ability to promote a positive image of Airline business. Great familiarity with regulatory framework dealing with different levels of responsibilities and remarkable expertise in Passenger servicing.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Traffic Officer
Egyptair Airlines Co. Operations Building
09.2015 - Current
- Greet passengers arriving at the check-in counter with a friendly and professional demeanor.
- Verify passenger identification and booking information.
- Issue boarding passes and luggage tags.
- Assist passengers with seat selection (if applicable).
- Weigh and check in baggage, collecting fees for excess baggage as required.
- Answer passenger questions about flights, itineraries, and airport procedures.
- Provide guidance on using self-service check-in kiosks (if available).
- Maintain a clean and organized check-in area.
- Follow all airline and government regulations for check-in procedures, including security checks.
- Process flight changes and cancellations according to airline policies.
- Handle passenger concerns and resolve issues in a courteous and efficient manner.
- Work collaboratively with other airport personnel to ensure a seamless passenger experience.
Security Officer
Egyptair Airlines Co. Operations Building
03.2010 - 09.2015
- Implement comprehensive security measures to protect company aircraft from unlawful interference, both on the ground and in the air.
- Conduct thorough inspections of aircraft cabins and surrounding areas following established security checklists.
- Oversee the implementation of all safety protocols for passengers and crew onboard the aircraft.
- Utilize advanced X-ray screening technology to efficiently and effectively examine passenger belongings prior to boarding.
- Perform meticulous pre-boarding inspections of the aircraft cabin to ensure a secure environment for passengers.
- Accompany flights to deter and respond to any potential acts of unlawful interference.
- Maintain a professional and courteous demeanor while enforcing security procedures.
- Adhere to all relevant aviation security regulations and company policies.
- Report security incidents and maintain detailed documentation.
Education
Bachelors degree in commerce - Accounting
Cairo University
EgyptSkills
Microsoft Office Skills:
Word, Excel, Outlook, and PowerPoint proficiency are all directly relevant
Soft Skills:
Excellent customer service, communication, and interpersonal skills are crucial for interacting with colleagues and clients
High ability to stay calm under pressure and problem-solving skills are essential for tackling challenges
Leadership and team management skills are valuable if you envision a supervisory role
Managerial, operational, and organizational skills ensure efficient workflow
Being team-oriented, well-presented, with a positive attitude fosters a good work environment
Sense of responsibility, integrity, and the ability to manage difficult situations demonstrate strong character
Additional Skills:
High IT skills complement your Office proficiency for troubleshooting technical issues
Familiarity with different cultural styles allows you to work effectively in diverse teams
Change orientation and a willingness to learn are essential in today's evolving work environments
Taking responsibility, meeting deadlines, and working well under pressure showcase strong work ethic
Being stress-resistant and well-organized ensures you can deliver quality work efficiently
Setting high standards and being self-motivated demonstrate a drive for excellence
Seminarsandtrainingcourses
- Weight and Balance (W&B): This ensures the aircraft is loaded properly within its weight and center of gravity limits. A balanced aircraft performs better and is safer to fly. W&B systems often integrate with flight planning software.
- Customer Service: This refers to interactions with passengers throughout their journey, from booking to baggage claim. It includes check-in, handling inquiries, and ensuring a smooth travel experience.
- Baggage Service: Efficient baggage handling minimizes lost or delayed luggage. This involves check-in, sorting, transportation, and delivery to the aircraft.
- Passenger Handling: This encompasses the safe and efficient movement of passengers throughout the airport, from check-in to boarding and deplaning. It includes security screening, boarding procedures, and ensuring passenger comfort.
- Aircraft Handling: This involves ground operations for the aircraft itself. It includes towing, refueling, loading cargo and baggage, and ensuring the aircraft is prepared for departure.
- Safety Management System (SMS): An SMS is a structured approach to managing safety risks in all aspects of airline operations. It involves identifying hazards, assessing risks, implementing controls, and monitoring performance.
- Document fraud and impostor recognition .( home office international operations )
Militarystatus
Completed (One year)
Certification
Instruction in passenger assessment , human trafficking , modern slavery , document fraud and impostor recognition
Timeline
Instruction in passenger assessment , human trafficking , modern slavery , document fraud and impostor recognition
06-2024
Traffic Officer
Egyptair Airlines Co. Operations Building
09.2015 - Current
Security Officer
Egyptair Airlines Co. Operations Building
03.2010 - 09.2015
Icdl certificate
02-2007
Bachelors degree in commerce - Accounting
Cairo University