Ahmed Hassan Gumaa Hassan

Challenging an Ambitious position in aviation - Passenger/ operational services within a professional environment in international aviation airlines providing an opportunity for Skills advancement to build an eager career and gain experience in the aviation passenger services field.

With over than seven years of experience in checking passengers in, weighing and checking in baggage, issuing boarding passes and luggage labels, allocating seat numbers, asking security questions, and answering passenger queries before their flight. Involve walking passengers to and from aircraft, arranging facilities for people with disabilities and ensuring all passengers are boarding in time for their flights. Working directly with customers, have good communication skills and a professional approach to solving problems and a proven ability to promote a positive image of Airline business. Great familiarity with regulatory framework dealing with different levels of responsibilities and remarkable expertise in Passenger servicing.

• Weight and Balance (W&B): This ensures the aircraft is loaded properly within its weight and center of gravity limits. A balanced aircraft performs better and is safer to fly. W&B systems often integrate with flight planning software.
• Customer Service: This refers to interactions with passengers throughout their journey, from booking to baggage claim. It includes check-in, handling inquiries, and ensuring a smooth travel experience.
• Baggage Service: Efficient baggage handling minimizes lost or delayed luggage. This involves check-in, sorting, transportation, and delivery to the aircraft.
• Passenger Handling: This encompasses the safe and efficient movement of passengers throughout the airport, from check-in to boarding and deplaning. It includes security screening, boarding procedures, and ensuring passenger comfort.
• Aircraft Handling: This involves ground operations for the aircraft itself. It includes towing, refueling, loading cargo and baggage, and ensuring the aircraft is prepared for departure.
• Safety Management System (SMS): An SMS is a structured approach to managing safety risks in all aspects of airline operations. It involves identifying hazards, assessing risks, implementing controls, and monitoring performance.
• Document fraud and impostor recognition .( home office international operations )

Instruction in passenger assessment , human trafficking , modern slavery , document fraud and impostor recognition