Ahmed Helmy
Dubai
Summary
Architecture graduate with internship experience in design and drafting, coupled with two years of experience in customer service. A results-driven professional with a strong track record of providing excellent service and managing operations in dynamic environments. Proficient in problem-solving, teamwork, and maintaining operational efficiency. Certified in customer service, I am enthusiastic about leveraging my skills in the courier service industry to ensure efficient deliveries and superior customer satisfaction, based in Dubai with a golden visa.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
AL BOOM DIVING
12.2023 - 01.2025
- Resolved over 50 customer inquiries weekly, providing prompt and effective solutions to maintain a 95% customer satisfaction rate
- Managed bookings for diving experiences, successfully coordinating schedules for over 300 customers, ensuring a seamless and efficient service process
- Collaborated with a cross-functional team to address customer needs, achieving a 20% improvement in response time through streamlined communication channels
- Handled customer feedback and complaints professionally, resulting in a good resolution rate and improved customer retention the period
Architect Internship
DALMOUK ENGINEERING CONSULTANT
06.2023 - 10.2023
- Established architectural vision and concepts aligning with client needs, resulting in an 60% client satisfaction rate
- Produced detailed drawings using AutoCAD and Revit, improving project completion time by 15%
- Generated detailed architectural sketches, reducing the need for revisions by 25%
- Facilitated the preparation of presentation materials, enhancing overall efficiency by 10%
Sales Department Internship
Etqan Electronics
06.2022 - 08.2022
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Architecture -
AJMAN UNIVERSITY
10.2023
Skills
- Architectural Design
- Project Management
- Client Relations
- Technical Sales
- Negotiation Skills
- Solution Customization
- Sustainable Design
- Market Analysis
- Team Collaboration
- Customer service and satisfaction
- Customer service and support
- B2B sales and customer service
Certification
- B2B Marketing Foundations
- Project Management Foundations
- The Role of the Sales Engineer
- Digital Marketing Foundations
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Service
AL BOOM DIVING
12.2023 - 01.2025
Architect Internship
DALMOUK ENGINEERING CONSULTANT
06.2023 - 10.2023
Sales Department Internship
Etqan Electronics
06.2022 - 08.2022
Bachelor of Architecture -
AJMAN UNIVERSITY
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