Summary
Overview
Work History
Education
Skills
Timeline
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Ahmed Helmy

Ahmed Helmy

Real Time Analyst
Alexandria,Egypt

Summary

Dynamic customer service professional with a proven track record at Sutherland, excelling in problem-solving and fostering teamwork. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient time management. As an RTA currently, committed to continuous improvement and adept at data analysis, ensuring service levels consistently meet client expectations.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Sutherland
11.2022 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Floor Support

Sutherland
11.2023 - 02.2024

RTA

Sutherland
05.2025 - Current
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied analytical expertise to devise solutions for complex scenarios.
  • Ensured adherence and service levels met client expectations.
  • Conducted daily performance analysis of agents.

Education

Bachelor of Commerce - Accounting

Alexandria University
Alexandria
09.2025

Skills

Microsoft office

Timeline

RTA

Sutherland
05.2025 - Current

Floor Support

Sutherland
11.2023 - 02.2024

Customer Service Representative

Sutherland
11.2022 - 05.2025

Bachelor of Commerce - Accounting

Alexandria University

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Ahmed HelmyReal Time Analyst