Ahmed Helmy
Real Time Analyst
Alexandria,Egypt
Summary
Dynamic customer service professional with a proven track record at Sutherland, excelling in problem-solving and fostering teamwork. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient time management. As an RTA currently, committed to continuous improvement and adept at data analysis, ensuring service levels consistently meet client expectations.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Sutherland
11.2022 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Floor Support
Sutherland
11.2023 - 02.2024
RTA
Sutherland
05.2025 - Current
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Applied analytical expertise to devise solutions for complex scenarios.
- Ensured adherence and service levels met client expectations.
- Conducted daily performance analysis of agents.
Education
Bachelor of Commerce - Accounting
Alexandria University
Alexandria09.2025
Skills
Microsoft office
Problem-solving
Flexible and adaptable
Multitasking
Data entry
Time management
Verbal communication
Timeline
RTA
Sutherland
05.2025 - Current
Floor Support
Sutherland
11.2023 - 02.2024
Customer Service Representative
Sutherland
11.2022 - 05.2025
Bachelor of Commerce - Accounting
Alexandria University