Ghadeer Adel
Cairo
Summary
Healthcare Quality & Digital Health Team Lead with extensive experience in regulatory compliance, accreditation, and process improvement. Currently leading Implementation & Customer Success Teams at Incision, managing the Assist App across 16 hospitals globally. Previously contributed to GAHAR, developing Egypt’s first Telemedicine regulation and achieving ISQua accreditation. Strong expertise in project management, data analysis, and healthcare digital transformation
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
MEA Assist Team Lead
Incision
New Cairo
08.2023 - Current
- Company Overview: Assist Application is designed as a workflow solution for the Operating Room team, providing them with all the necessary resources to streamline their surgical processes
- Leading and managing two dynamic teams: Implementation Team and Customer Success Team
- Global Implementation Leadership: Leading the Implementation Team in deploying and integrating the Assist App across 16 hospitals globally, ensuring all their specific surgical procedures met client-specific needs and timelines
- Process Development and Monitoring: Designed and implemented a process to track team productivity by measuring Productivity KPIs such as the number of protocols entered daily per hospital and per team member and Quality KPIs such as protocol accuracy, through reviews conducted by OR Nurses
- Client Relationship Management: Led customer success initiatives for Incision Assist App, working closely with major clients, including the Armed Forces College of Medicine Hospital (AFCMH) in Egypt, and Sulaiman Al Habib Hospitals & King Faisal Specialized Hospital in Saudi Arabia, to ensure optimal application adoption and satisfaction
- Onboarding & Training: Develop and implement streamlined onboarding and training processes, tailored to meet the needs of these high-value healthcare institutions
- Data-Driven Improvement: Collect and analyze user feedback from diverse clients to guide app enhancements and ensure alignment with regional needs
- Cross-Functional collaboration: Collaborate with product, sales, and technical support teams to deliver customized solutions for MEA clients, enhancing their operational success with the Incision Assist App
- Process Development and Monitoring: Developed and implemented a comprehensive process to track team productivity and quality through key performance indicators (KPIs), including Customer Satisfaction Rate, App Usage Metrics, Survey Feedback Results, and Customer Engagement Activities
- In addition to these responsibilities, I am committed to introducing Individual Development Plans (IDPs) to identify skill gaps, set personalized career goals, and track team members' progress
Chairman Technical Office
General Authority for Healthcare Accreditation and Regulation (GAHAR)
Cairo
04.2022 - 05.2023
- Provide ongoing technical guidance and training to GAHAR and team members
- Involved in the planning and data/information management process on data gathering and analysis, quality assurance, performance monitoring, information dissemination, and management
- Collaborate effectively with the international organizations (WHO, ISQua, Temos), Ministry of Health, all local stakeholders, and implementing partners to ensure technical oversight and strategic direction to strengthen health standards, accreditation, and systems and give guidance on implementation strategies for improving integration and interoperability across healthcare systems
- Develop the scientific materials needed for conferences and workshops done by GAHAR
- Develop the training materials such as the patient safety module in the Egyptian Certified Accreditation Professional Program (EGY-CAP Program)
- Prepare and lead the Telemedicine workshops in collaboration with WHO that discuss clinical, financial, technical and regulatory aspects of telemedicine in Egypt
- Collaborate to set the strategic objectives of GAHAR
- Participate in the automation process of GAHAR
- Achievements: ISQua accreditation for the GAHAR as an organization
- The first Egyptian regulation and GAHAR standard for Telemedicine
Surveyors Affairs Department
General Authority for Healthcare Accreditation and Regulation (GAHAR)
Cairo
12.2021 - 04.2022
- Develop policies and procedures to regulate the work processes
- Participate in the reviewing process of surveyors' reports which evaluate the healthcare organization status against GAHAR standards
- Participate in the evaluation process of surveyors' performance
Healthcare Facilities Accreditation and Registration Department
General Authority for Healthcare Accreditation and Regulation (GAHAR)
Cairo
02.2021 - 12.2021
- Develop policies and procedures to regulate the work processes
- Contact different applicants applying for the registration as a primary step to be part of the Universal Health Coverage and informing them about the requirements of the registration and accreditation processes
Healthcare Quality Professional
Italian Hospital
Cairo
01.2020 - 01.2021
Healthcare Quality Professional
CSH (Cairo Specialized Hospital) - CHG (Cleopatra Hospital Group) in Cairo
Cairo
06.2018 - 06.2019
- Responsible for Orientation done for the newly hired staff and perform on job training for the old staff for performance improvement
- Collect and analyze data for measuring monthly KPIs related to patient safety
- Develop and Review Policies and Procedures
- Perform Open and Closed Medical Record Audits
- Support and monitor the implementation process of Electronic Medical Record
- Responsible for applying JCI standards by: Daily Audit on Clinical units, Medical Records and Medication storage areas, Tracers: Tracing Patients from admission till discharge, Member at Pharmacy and therapeutics Committee (PTC) to monitor all processes related to medication management and use, Responsible for FOCUS PDCA project to improve admission and discharge process
Pharmacist
Al'image Pharmacy
Cairo
10.2014 - 08.2016
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
Education
Total Quality Management Diploma - Healthcare Reform
American University in Cairo
Cairo 01.2017 - 03.2018
Bachelor of Pharmaceutical Sciences -
Ain Shams University
Cairo 09.2009 - 07.2014
Skills
- Process Oriented
- Process Monitoring
- Process Improvement
- Data Analysis & Reporting
- Project Management & Planning
- Microsoft Office (Excel, Word, PowerPoint)
- Team Leader/Player
- Good Research Abilities
- Self-Motivated
- Excellent Communication skills
- Fast Learning
- Problem Solving
- Flexible
- Customer focus
Personal Information
- Date of Birth: 09/19/92
- Nationality: Egyptian
Certificationsandcourses
- Egyptian Certified Accreditation Professional (EGY-CAP), 2023
- Surveyor Training Program at GAHAR, 2021
- Awareness Course about Hospital Registration and Accreditation Standards from GAHAR, 2021
- Awareness Course about Primary Healthcare Registration and Accreditation Standards from GAHAR, 2021
- Medical Billing and Coding Essentials by MedCerts and offered through Coursera, 2023
Timeline
MEA Assist Team Lead
Incision
08.2023 - Current
Chairman Technical Office
General Authority for Healthcare Accreditation and Regulation (GAHAR)
04.2022 - 05.2023
Surveyors Affairs Department
General Authority for Healthcare Accreditation and Regulation (GAHAR)
12.2021 - 04.2022
Healthcare Facilities Accreditation and Registration Department
General Authority for Healthcare Accreditation and Regulation (GAHAR)
02.2021 - 12.2021
Healthcare Quality Professional
Italian Hospital
01.2020 - 01.2021
Healthcare Quality Professional
CSH (Cairo Specialized Hospital) - CHG (Cleopatra Hospital Group) in Cairo
06.2018 - 06.2019
Total Quality Management Diploma - Healthcare Reform
American University in Cairo
01.2017 - 03.2018
Pharmacist
Al'image Pharmacy
10.2014 - 08.2016
Bachelor of Pharmaceutical Sciences -
Ain Shams University
09.2009 - 07.2014
Similar Profiles
Dr.Lidya Abiy MesfinDr.Lidya Abiy Mesfin
Research Lead Assistant at IncisionResearch Lead Assistant at Incision
Michael Nasser CostaMichael Nasser Costa
IT E-Channels Senior Officer at Banque MisrIT E-Channels Senior Officer at Banque Misr
Alaa Maged KhalilAlaa Maged Khalil
Talent Acquisition Coordinator - HR Sector at Central Bank of EgyptTalent Acquisition Coordinator - HR Sector at Central Bank of Egypt