Ahmed Hosny
Helwan,Cairo
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Translator position. Ready to help team achieve company goals, seeking a full-time position that offers professional challenges to develop and to grow more experience in the field of translation.
Overview
4
4
years of professional experience
Work History
Customer Care Advisor
Etisalat UAE
03.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Analyzed customer feedback for process improvements to achieve long-term business objectives
Translator
Freelance
10.2020 - Current
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Working as a freelancer translator from English into Arabic in Technical & Games subject matters. I have participated in translating different type of games text (in-game text, scripts, quests, achievements, updates, and marketing text) for many games.
- Experienced in using CAT tools; Memoq, SDL Studio, Memsource, and Wordfast plus Subtitle Edit programs. I can produce from 1k to 1.5 words per day.
- Attended training programs to improve professional knowledge and interpretation skills.
- Translated website content from other languages to English.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted with translation of foreign language games and videos and helped in the subtitle as well.
- Well trained on CAT tools and Subtitle Edit and workshop programs.
Customer Service Representative
Amazon
06.2020 - 02.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Senior Sales Executive
Slickmobile
06.2019 - 05.2020
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Utilized multiple marketing strategies to improve profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved or exceeded company-defined sales quotas with 34 Sales and held the Most-sales in a day record with 11 sales.
Education
Bachelor of Arts - English Language And Literature
Al-Alsun ( Languages
Al Abbassya07.2020
Skills
- Deadline Management
- Editing Skills
- Cultural Understanding
- Microsoft Office
- Project Support
- Grammatical Skills
- CAT tools and Subtitle programs
- Audio Translations
- Multitasking Abilities
- Attention to Detail
Languages
Arabic, English
Native language
German
Intermediate
B1
Timeline
Customer Care Advisor
Etisalat UAE
03.2022 - Current
Translator
Freelance
10.2020 - Current
Customer Service Representative
Amazon
06.2020 - 02.2021
Senior Sales Executive
Slickmobile
06.2019 - 05.2020
Bachelor of Arts - English Language And Literature
Al-Alsun ( Languages
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