Ahmed Hossam
RCM Manager
Maadi Cornish
Summary
Dynamic RCM Manager at GlobeMed-Egypt with a proven track record in team leadership and strategic planning. Enhanced customer satisfaction and boosted employee morale through innovative recognition programs. Skilled in data analysis and negotiation, driving operational efficiency and fostering strong relationships with clients and suppliers. Committed to continuous improvement and high-quality service delivery.
Overview
17
17
years of professional experience
Work History
RCM Manager
GlobeMed-Egypt
Cairo, Egypt
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
Collection Team Leader
GlobeMed-Egypt
Cairo, Egypt
04.2023 - 11.2023
- Assist in developing and implementing effective collection strategies and procedures to maximize recovery of outstanding debts.
- Help to establish and maintain policies related to collections, payment terms, and credit limits.
- Assist in identifying and addressing bottlenecks or inefficiencies in the collection process
- Manage and monitor accounts receivable to identify overdue accounts.
- Contact debtors via phone, email, and written correspondence to pursue outstanding payments.
- Negotiate payment plans and settlements with debtors, as necessary
- Lead, mentor, and manage a team of collectors, providing guidance and support.
- Set performance goals and monitor team productivity, ensuring targets are met.
- Train new collection staff and provide ongoing training to existing team members.
- Maintain accurate and up-to-date records of all collection activities and account statuses.
- Prepare regular reports on collection progress, including accounts receivable aging and collection rates.
- Analyze data to identify trends and areas for improvement in the collection process.
- Established procedures for collection of past due amounts.
- Boosted collection efficiency by implementing effective team strategies and setting clear goals.
Collection Senior
GlobeMed-Egypt
Cairo, Egypt
11.2022 - 04.2023
- Monitoring accounts to identify overdue payments.
- Communicating with clients via phone, email, or visit to collect payments.
- Negotiating payment plans and settlements when necessary.
- Ensuring compliance with company policies and legal regulations.
- Analyzing financial records to determine the best collection strategies.
- Providing leadership and training to junior collection specialists.
- Preparing reports on collection activities and outstanding debts.
Collection Senior
MedNet-Egypt
Cairo, Egypt
07.2019 - 01.2021
- Monitoring accounts to identify overdue payments.
- Communicating with clients via phone, email, or visit to collect payments.
- Negotiating payment plans and settlements when necessary.
- Ensuring compliance with company policies and legal regulations.
- Analyzing financial records to determine the best collection strategies.
- Providing leadership and training to junior collection specialists.
- Preparing reports on collection activities and outstanding debts.
Collection Officer
MedNet-Egypt
Cairo, Egypt
10.2017 - 07.2019
- Monitoring accounts to identify overdue payments.
- Contacting customers with overdue accounts to collect payments or negotiate payment plans.
- Using various tools to locate customers who have moved or changed contact details.
- Maintaining records of customer interactions and payments.
- Resolving billing issues and customer complaints.
- Submitting reports on unpaid accounts and repayment progress.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue.
Collection Officer
E-Smart
Giza, Egypt
02.2015 - 02.2016
- Monitoring accounts to identify overdue payments.
- Contacting customers with overdue accounts to collect payments or negotiate payment plans.
- Using various tools to locate customers who have moved or changed contact details.
- Maintaining records of customer interactions and payments.
- Resolving billing issues and customer complaints.
- Submitting reports on unpaid accounts and repayment progress.
Enterprise Systems Administrator
Twenty-Four-Seven
08.2011 - 01.2013
- Installing, configuring, and upgrading enterprise software applications.
- Ensuring system security by managing network security, operating systems, and user access.
- Monitoring system performance and troubleshooting issues.
- Backing up system files to prevent data loss.
- Collaborating with IT teams to integrate enterprise solutions.
- Providing technical support to users and resolving system-related problem
IT-Specialist
Twenty-Four-Seven
, Egypt
08.2008 - 08.2011
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Science - Foriegn Trade
Advanced Academy
Giza 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Relationship building
Negotiation
Task delegation
Risk management
Data analysis
Teamwork and collaboration
MS office
Positive attitude
Effective communication
Timeline
RCM Manager
GlobeMed-Egypt
11.2023 - Current
Collection Team Leader
GlobeMed-Egypt
04.2023 - 11.2023
Collection Senior
GlobeMed-Egypt
11.2022 - 04.2023
Collection Senior
MedNet-Egypt
07.2019 - 01.2021
Collection Officer
MedNet-Egypt
10.2017 - 07.2019
Collection Officer
E-Smart
02.2015 - 02.2016
Enterprise Systems Administrator
Twenty-Four-Seven
08.2011 - 01.2013
IT-Specialist
Twenty-Four-Seven
08.2008 - 08.2011
Bachelor of Science - Foriegn Trade
Advanced Academy
04.2001 -
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