Ahmed HossamEl-Din Rayad
Account Manager
Cairo,Nasr City, 10th District
Summary
At Backpacker-eg, as an Account Manager, I spearheaded initiatives that significantly enhanced client satisfaction and retention through stellar customer service and strategic upselling. Expert in operations and teamwork, I played a pivotal role in boosting online sales and streamlining logistics, demonstrating a unique blend of technical acumen and collaborative prowess. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Account Manager
Backpacker-eg
11.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Collaborated with cross-functional teams to ensure a cohesive marketing approach across all channels.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Optimized website performance for improved customer by choosing the correct description of the image to facilitate understanding for the customer.
- Improve sales by improving the interface and facilitating customer access to complete the payment process.
- Logistics control by creating analytical sheets to track inventory and stock.
Education
Bachelor of Science - Bis
Cairo Higher Institute of Administrative Sciences
First Settlement New Cairo 04.2001 -
Skills
Teamwork and Collaboration
Account development
Customer Service
Vendor Relations
Upselling
Order Management
Operations
Spreadsheet Management
Help Desk Operations
Technical Support
Remote Support
Hardware and Software Repair
Languages
Arabic
Native language
English
Upper intermediate (B2)
Interests
Data security
Tech news
horse riding
Horse lover and challenge learner of control and discipline
Certification
Photoshop diploma
Accomplishments
Photographing and isolating more than 300 products for sale online
Timeline
Account Manager
Backpacker-eg
11.2018 - Current
Photoshop diploma
10-2018
Bachelor of Science - Bis
Cairo Higher Institute of Administrative Sciences
04.2001 -