Traveling
Hi, I’m
Ahmed Hussein
Tour Manger And Supervisor
El Giza,Egypt
Summary
Hi there ,This is Ahmed Hussein, I'm 31
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
years of professional experience
4
years of post-secondary education
1
Certification
2
Languages
Work History
Egitalloyd Travel
Tour Manger and Coordinator
07.2022 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Majorel
Customer care Supervisor
01.2022 - 12.2022
Job overview
- I was serving the US market and the American citizens by taking their complaints, requests and solving it by do the connection with the relevant team
- Also the payment and logistics issues
- That was my responsibility to meet the their satisfaction was supervising the order once it been created on it's first stage till be delivered with out any issues, even if there any unexpected situations faces the order I was reporting that to the relevant team to solve it as much fast as we can to keep our community amazing and keep extending in to the world
- Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
- Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
Memphis tours Egypt
Tour leader, Expert guide
01.2021 - 01.2022
Job overview
- I used to work as tour leader regarding my experience of handling the issues and identity the customer's needs to meet their satisfaction and leave a good review about our services on TripAdvisor and viator which is very important for the company's ranked
- I was responsible for the customers Once they arrived to Egypt and taking care of them to do their Itinerary during their staying till the departure date
Egypt Sarai travel agency
Tour leader
01.2019 - 01.2021
Job overview
- I was a tour leader in Bunnik tours project we were serving the Istralian market and offering our services as well to make sure that they'll enjoy the time here in Egypt and left a good impression
Education
The Higher Institute for Advanced studiesGizah
Bachelor of Commerce
01.2010 - 04.2014
University Overview
- My graduation project was about the lowest Cost for the highest profit
- Also I have an IC3 certificate
Self Motivated person with passion to continuous growth
Well ,
First of all thank you! so much for the Opprtunity.
I consider myself a very motivated and driven individual person for continuous growth and learning.
Through out my career, I have gained valuable experience in different industries .
I adapt quickly to challenges and I have great problem solving abilities , I believe in maintaining a positive and collaborative work with ethic.
I am confident in my ability to contribute to success of a company team or organization.
I will be more than happy to bring my diverse skill set to make meaningful impact in this role .
Personal Information
Age: 31
Interests
Keep learning to make a successful career
Assist people as a human being
Certification
IC3 certificate
Quotes
- Respect is not something you ask for, you should earn it.
- You won't be given a second chance to make a great first impression.
Timeline
Tour Manger and Coordinator
Egitalloyd Travel
07.2022 - Current
Customer care Supervisor
Majorel
01.2022 - 12.2022
Tour leader, Expert guide
Memphis tours Egypt
01.2021 - 01.2022
Tour leader
Egypt Sarai travel agency
01.2019 - 01.2021
The Higher Institute for Advanced studies
Bachelor of Commerce
01.2010 - 04.2014
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