Ahmed Hussien

• Conducting comprehensive analysis of customer financials, utilizing data-driven insights to evaluate credit risk and to make informed decisions on extending credit
• Directing a cross-functional processes in analyzing credit data and market trends, resulting in an increase in approved credit lines and a decrease in credit risk exposure
• Working in tandem with sales team and customers to negotiate payments and verify account reconciliations
• Executing financial review of customer lines of credit by assessing company financials and initiating credit application reviews
• Giving presentations to upper management and executive teams for loan recommendations
• Analyzing and monitored portfolio credit performance against expectations and recommended improvement strategies.

• Increased sales by offering advice on purchases and promoting additional products
• Helped customers manage large purchases by collecting items from shelves and storage locations
• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.

• Provided primary customer support to internal and external customers
• Developed customer service improvement initiatives to decrease customer wait times
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Reinforced established quality control standards and followed procedures for optimal customer interactions
• Complied with company policies and procedures by encouraging positive and effective work environment among employees
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
• Educated clients on account services and resolved client inquiries regarding statement information and account balances
• Communicated with clients regarding account services, statements, and balances
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Addressed customer account discrepancies and concerns
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
• Tax Officer
• Egyptian IRS, , Central administration of Qalyoubia.

• Conducted targeted tax research to facilitate informed project planning and compliance efforts
• Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions
• Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries
• Maintained database of Egyptian tax laws and regulations to promote uniform policy and procedural compliance
• Assisted general tax evasion managers in planning and execution of short-term and longer-term goals and objectives
• Retail Officer.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Trained team members in successful strategies to meet operational and sales targets
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.

▪ Gained strong leadership skills by managing projects from start to finish.
▪ Demonstrated strong organizational and time management skills while managing multiple projects.
▪ Excellent communication skills, both verbal and written.
▪ Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
▪ Applied various teaching aids to minimize learning gaps and instruct and motivate students.
▪ Evaluated and revised lesson plans and course content to achieve student-centered learning.
▪ Demonstrated respect, friendliness and willingness to help wherever needed.