Ahmed Ibrahim

• Responsible for overseeing the day-to-day operations of the agency and ensuring that all aspects of the business run smoothly.
• Managing staff, overseeing budget and financial planning, coordinating with vendors and suppliers, maintaining relationships with clients and customers, and monitoring industry trends to stay up to date on best practices.
• Developing and implementing policies and procedures for the agency.
• Managing and training staff members, including hiring and scheduling.
• Overseeing inventory and ordering supplies and equipment.
• Developing marketing strategies and promotional campaigns for the agency.
• Managing customer service and addressing client concerns or complaints.
• Ensuring compliance with industry regulations and standards.
• Providing regular reports on performance and progress to upper management.
• Devised processes to boost long-term business success and increase profit levels.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Developed systems and procedures to improve operational quality and team efficiency.
• Mitigated business risks by working closely with staff members and assessing performance.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Administration and financial management related to accounting such as recording, compiling and preparing reports imprest / financial-related records, monthly accounts, cashbook, list of bills and vote books, to be saved / submitted to the MPOB’s Financial Section of each month.
• Handling all the seminars, workshop or any events done by MPOB & making sure to prepare for it rightfully.
• Writing the monthly, quarterly, half yearly and TAS visits reports accordingly.
• Provide services to companies, such as providing suppliers list and contacts.
• To monitor economics, political and oils and fats developments in African countries by browsing major newspapers and magazines in the African countries and to report, translate into English or Arabic relevant information to the head office.
• MPOB Africa Programmes - MTecS Seminar/ Workshop / conferences:
Prepare list of invitees
Prepare all promotional and trade materials
Making paper presentation
Set up individual meetings for business matchmaking programmes
• MPOB TAS Visits
Travel arrangements/ air ticket bookings and hotel reservation.
Arrange appointments and meetings.
Writing minutes of meetings
Establish new contact data base
Follow up events and issues
• MPOB Africa Regional Office Meetings tasks
• Schedule and confirm appointments for importers, governments and agencies.
• Greet visitors, handle their inquiries.
• Provide services to companies, such as providing suppliers list and contacts.
• Writing minutes of meetings.
• Follow up companies inquiries.
• Translate information into English or Arabic.

• Arrange for transportation for visitors
• Assemble and check required supplies and equipment before departing for tour
• Describe points of interest along the tour and answer questions as required
• Monitor visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices

• Responsible for arranging all the meeting, answering phones, sending and receiving faxes and e-mails, arranging hotel reservations, booking tickets,
· Preparing the payments papers for the hotels, and preparing the administration part of the tourism package.
• Prepare and manage correspondence, reports and documents
• Organize and coordinate meetings, conferences, travel arrangements
• Take, type and distribute minutes of meetings
• Implement and maintain office systems
• Set up and maintain filing systems
• Set up work procedures
• Liaison with internal and external contacts
• Applied effective time management techniques to meet tight deadlines.
• Gained extensive knowledge in data entry, analysis and reporting.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.

• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
• Manage all accounting transactions
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity

· Audit financial transactions and documents