Ahmed Ibrahim

Giza Systems is a premier systems integrator in the MEA region, specializing in designing and deploying industry-specific technology solutions. Our focus is on asset-intensive industries, including telecom, utilities, oil and gas, hospitality, and real estate, among others.

Key Responsibilities:

• Project Planning and Execution: Develop detailed project plans, including scope, objectives, timelines, and resource allocation. Ensure projects are delivered on time, within scope, and within budget.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity. Conduct risk assessments and business impact analyses.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to gather requirements, provide updates, and ensure alignment with business objectives. Facilitate communication and coordination among stakeholders.
• Compliance and Standards: Ensure that all business continuity plans and activities comply with relevant industry standards, regulations, and best practices.
• Training and Awareness: Develop and deliver training programs to educate employees on business continuity processes and procedures. Conduct drills and simulations to test the effectiveness of continuity plans.
• Continuous Improvement: Monitor and evaluate the effectiveness of business continuity plans and strategies. Implement improvements based on feedback and lessons learned from incidents and exercises.
• Documentation and Reporting: Maintain comprehensive documentation of all business continuity plans, processes, and project activities. Prepare and present reports to senior management.

Eco-Tel Holding is a prominent player in the technology and telecommunications sector, specializing in providing state-of-the-art data center solutions. Our Data Center Business Unit is dedicated to offering cutting-edge infrastructure and services that support the growing demands of digital transformation across various industries.

Key Responsibilities:

• Project Planning and Execution: Develop comprehensive project plans that outline scope, goals, deliverables, timelines, and resource allocation. Manage project life cycles from initiation to closure.
• Risk Management: Identify project risks and develop mitigation strategies. Conduct regular risk assessments and implement contingency plans as necessary.
• Stakeholder Engagement: Work closely with internal and external stakeholders to gather requirements, provide project updates, and ensure alignment with business objectives. Foster clear and effective communication channels.
• Budget Management: Prepare and manage project budgets, ensuring projects are completed within financial constraints. Monitor and report on financial performance and project profitability.
• Team Leadership: Lead and mentor project teams, providing guidance, motivation, and support. Ensure team members understand their roles and responsibilities.
• Quality Assurance: Ensure all project deliverables meet the required standards and specifications. Conduct quality reviews and implement improvements as needed.

Smart Telecom Solutions is a leading provider of innovative telecommunications and technology solutions (Avaya ) designed to meet the needs of businesses and organizations across various sectors. With a strong focus on delivering high-quality, reliable, and cost-effective services, Smart Telecom Solutions is dedicated to helping clients achieve their communication and connectivity goals.

Key Responsibilities

• Team Leadership: Supervise, mentor, and motivate a team of service and support engineers. Ensure the team is well-trained, productive, and delivering high-quality support.
• Customer Support: Oversee the resolution of customer issues, ensuring prompt and effective responses. Handle escalations and work directly with clients to resolve complex technical problems.
• Service Management: Develop and implement support processes and procedures to enhance service quality and efficiency. Monitor service level agreements (SLAs) and ensure compliance.
• Technical Expertise: Provide technical guidance and support to the team. Stay updated on the latest telecom technologies and solutions.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure team performance. Prepare and present performance reports to senior management.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices. Ensure continuous learning and development within the team.

Smart Telecom Solutions is a leading provider of innovative telecommunications and technology solutions (Avaya ) designed to meet the needs of businesses and organizations across various sectors. With a strong focus on delivering high-quality, reliable, and cost-effective services, Smart Telecom Solutions is dedicated to helping clients achieve their communication and connectivity goals.

Key Responsibilities:

• Manage and maintain the telephony and conferencing services infrastructure hardware and software.
• Oversee installation, configuration, maintenance, and troubleshooting of telephony and conferencing services, ensuring smooth operations.
• Advise on the selection of major components for Avaya telecom solutions, aligning with business needs and technical requirements.
• Monitor, support, and configure Avaya corporate phone systems to optimize performance and reliability.
• Define, document, and maintain the architecture of telephony and conferencing services, adhering to technical standards and best practices.

Citibank is a global bank and financial services corporation headquartered in New York City. It is part of Citigroup, one of the largest financial services organizations in the world. Citibank provides a wide range of financial products and services to consumers, corporations, governments, and institutions. These include retail banking, credit cards, mortgages, personal loans, commercial banking, and wealth management services.

Key responsibilities

1. Manage LAN and WAN Infrastructure:

• Administer Local Area Network (LAN) and Wide Area Network (WAN) to ensure accessibility of all information resources.
• Link Citibank remote sites to HQ and Global Network of Citibank.

2. Infrastructure Projects:

• Plan and implement improvements, modifications, or replacements for Citibank Network infrastructure components (cabling - local links).
• Schedule recommended repairs of Citibank LAN/WAN networks according to Citibank Plans.

3. Network Monitoring and Support:

• Monitor and support physical local links between branches and HQ via service providers.

4. VoIP Support and Development:

• Provide 1st level support for Avaya VoIP infrastructure (PBX, Phones, CMS, voicemail, etc.).
• Develop and document system standards for VOIP according to Citibank policies.
• Oversee new and existing equipment, hardware, and software upgrades related to telephony equipment as per Citibank plans.

• Provide 1st level support for ADSL services and links.