AHMED IBRAHIM
Receptionist | Telephone operator
Ras Al-Khaimah
Summary
Dedicated hospitality professional with over 5 years of experience in front desk operations, telecommunications, and guest relations. Seeking a Receptionist position where I can utilize my strong communication skills and customer service expertise to enhance guest experiences and support operational efficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Telephone operator & CID Agent
Rixos Bab Al Bahr, UAE
2023.10 - Current
- Handled guest inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Managed reservations, check-in/check-out procedures, and assisted guests with special requests.
- Provided exceptional customer service, ensuring a welcoming and organized front desk environment.
- Collaborated with different departments to enhance the overall guest experience.
- Processed guest check-ins and check-outs while ensuring compliance with UAE CID requirements.
- Assisted in maintaining accurate guest records and reports.
- Handled confidential information with professionalism and discretion.
- Provided personalized guest services to enhance customer satisfaction.
- Duties and Main Responsibilities:
General Technician /Engineering order Taker
Rixos Bab Al Bahr, UAE
2019.11 - 2023.05
- Replace or repair defective equipment such as air conditioning units, refrigerators, light fixtures, and more.
- Coordinated with different departments to address maintenance needs.
- Maintained accurate records of all work orders and follow-ups.
- Assisted in maintaining accurate guest records and reports.
- Perform emergency repairs in guest rooms and public areas to minimize disruptions to guests.
- Ensure that all in-room appliances (TVs, coffee makers, hairdryers, etc.) are functional and meet quality standards.
- Perform minor repairs in rooms, such as fixing leaks, broken fixtures, or electrical problems.
- Work with other departments (Housekeeping, Front Desk, and Kitchen) to address guest needs or facility concerns.
- Report issues to the Facilities Manager and suggest improvements.
- Respond promptly to urgent repair needs in guest rooms or other hotel areas to minimize inconvenience to guests.
- Duties and Main Responsibilities:
Education
Diploma - Tourism and Hotel Management
Institute of International Studies (ICI)
ZagazigSkills
Excellent customer service and communication skills
Strong problem-solving abilities
Efficient multitasking and time management
Fluent in Arabic and English
Proficient in handling reservations, front desk systems, and email management
Clear communication with clients, customers, and other team members
Training
- Rixos Bab Al Bahr, UAE | Sep 28 /Nov28 (110 hrs.) both ( Reservation & Front office)
- Gained experience in using office software (MS Office, and property management systems, Vicas, message box, Opera cloud, Outlook) to maintain organized records and files.
- Trained in handling guest complaints and resolving issues in a timely and professional manner.
- Trained in upselling additional services, such as room upgrades and special packages, to enhance guest satisfaction and revenue.
- Completed comprehensive training in front office and reservation operations, customer service, and administrative duties.
- Proficient in handling reservation systems and booking platforms, ensuring accurate and timely check-ins/check-outs.
- Learned to identify guest needs, offer tailored recommendations, and provide exceptional service in a busy environment.
Timeline
Telephone operator & CID Agent
Rixos Bab Al Bahr, UAE
2023.10 - Current
General Technician /Engineering order Taker
Rixos Bab Al Bahr, UAE
2019.11 - 2023.05
Diploma - Tourism and Hotel Management
Institute of International Studies (ICI)