Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
AHMED IBRAHIM

AHMED IBRAHIM

Receptionist | Telephone operator
Ras Al-Khaimah

Summary

Dedicated hospitality professional with over 5 years of experience in front desk operations, telecommunications, and guest relations. Seeking a Receptionist position where I can utilize my strong communication skills and customer service expertise to enhance guest experiences and support operational efficiency.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Telephone operator & CID Agent

Rixos Bab Al Bahr, UAE
10.2023 - Current
  • Handled guest inquiries via phone, email, and chat, ensuring prompt and professional responses.
  • Managed reservations, check-in/check-out procedures, and assisted guests with special requests.
  • Provided exceptional customer service, ensuring a welcoming and organized front desk environment.
  • Collaborated with different departments to enhance the overall guest experience.
  • Processed guest check-ins and check-outs while ensuring compliance with UAE CID requirements.
  • Assisted in maintaining accurate guest records and reports.
  • Handled confidential information with professionalism and discretion.
  • Provided personalized guest services to enhance customer satisfaction.
  • Duties and Main Responsibilities:

General Technician /Engineering order Taker

Rixos Bab Al Bahr, UAE
11.2019 - 05.2023
  • Replace or repair defective equipment such as air conditioning units, refrigerators, light fixtures, and more.
  • Coordinated with different departments to address maintenance needs.
  • Maintained accurate records of all work orders and follow-ups.
  • Assisted in maintaining accurate guest records and reports.
  • Perform emergency repairs in guest rooms and public areas to minimize disruptions to guests.
  • Ensure that all in-room appliances (TVs, coffee makers, hairdryers, etc.) are functional and meet quality standards.
  • Perform minor repairs in rooms, such as fixing leaks, broken fixtures, or electrical problems.
  • Work with other departments (Housekeeping, Front Desk, and Kitchen) to address guest needs or facility concerns.
  • Report issues to the Facilities Manager and suggest improvements.
  • Respond promptly to urgent repair needs in guest rooms or other hotel areas to minimize inconvenience to guests.
  • Duties and Main Responsibilities:

Education

Diploma - Tourism and Hotel Management

Institute of International Studies (ICI)
Zagazig

Skills

Excellent customer service and communication skills

Training

  • Rixos Bab Al Bahr, UAE | Sep 28 /Nov28 (110 hrs.) both ( Reservation & Front office)
  • Gained experience in using office software (MS Office, and property management systems, Vicas, message box, Opera cloud, Outlook) to maintain organized records and files.
  • Trained in handling guest complaints and resolving issues in a timely and professional manner.
  • Trained in upselling additional services, such as room upgrades and special packages, to enhance guest satisfaction and revenue.
  • Completed comprehensive training in front office and reservation operations, customer service, and administrative duties.
  • Proficient in handling reservation systems and booking platforms, ensuring accurate and timely check-ins/check-outs.
  • Learned to identify guest needs, offer tailored recommendations, and provide exceptional service in a busy environment.

Timeline

Telephone operator & CID Agent

Rixos Bab Al Bahr, UAE
10.2023 - Current

General Technician /Engineering order Taker

Rixos Bab Al Bahr, UAE
11.2019 - 05.2023

Diploma - Tourism and Hotel Management

Institute of International Studies (ICI)

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AHMED IBRAHIMReceptionist | Telephone operator