Ahmed Ibrahim Ahmed El-Kady
Business Team Leader
Cairo,Cairo
Summary
Results-driven banking professional with 10+ years of experience in Retail Banking and SME Lending, including leadership roles in Emirates NBD Egypt and Noqood Holding. Skilled in client relationship management, team leadership, credit evaluation, and business development. Proven ability to grow portfolios, enhance profitability, and provide exceptional customer service. Fluent in English and Arabic, and Credit Certified (2024).
Overview
9
9
years of professional experience
Work History
Business Team Leader
Noqood Holding
2022.06 - Current
- Led a team focused on SME financing, monitoring KPIs and enhancing team performance.
- Promoted cross-selling initiatives across business lines to boost revenue.
- Compiled detailed sales reports and managed payment scheduling.
- Addressed and resolved customer complaints and feedback efficiently.
- Provided market insights to the product team to refine and enhance offerings.
Senior Relationship Manager - Retail Banking
Emirates NBD
2021.05 - 2022.06
- Managed a portfolio of Retail clients, identifying tailored financial solutions.
- Prospected and acquired new clients to expand the customer base.
- Achieved individual sales targets through cross-selling banking products ((Credit Cards, Personal Loan, Liabilities, bancassurance)).
- Maintained high levels of customer satisfaction and compliance standards.
- Played a key role in the execution of sales strategies and growth plans.
Inbound Team Leader - Call Center
Emirates NBD
2017.10 - 2021.05
- Oversaw customer service operations, especially escalated issues and complaints.
- Trained and mentored new hires and existing staff to ensure service excellence.
- Fostered a positive work environment to maintain team productivity and morale.
Inbound Call Center Agent
Emirates NBD
2016.06 - 2017.10
- Handled large volumes of inbound and outbound calls with professionalism.
- Resolved customer queries following internal scripts and standards.
- Investigated and followed up on client concerns, ensuring satisfactory outcomes.
Education
Bachelor's Degree - Banking and Financial Sciences
Sadat Academy for Management Sciences
Credit Course - Credit
Nile University
Giza10.2024
Skills
Retail & SME Banking
Credit Analysis & Risk Assessment
Team Leadership & Staff Development
Portfolio Management
Cross-Selling & Business Growth
Customer Retention
Complaint Resolution
Compliance & Regulatory Knowledge
Market Research & Product Improvement
Microsoft Office (Excel, Word, PowerPoint)
Military Status
Exempted
Personal Information
- Date of Birth: 02/08/91
- Nationality: Egyptian
- Marital Status: Married
Certifications And Courses
- Credit Certification, 10/01/24
- AML & Anti-Money Laundering, Emirates NBD, 2017
- Time Management, Emirates NBD, 2016
- Customer Service Etiquette, Emirates NBD, 2016
- Microsoft Office
Timeline
Business Team Leader
Noqood Holding
2022.06 - Current
Senior Relationship Manager - Retail Banking
Emirates NBD
2021.05 - 2022.06
Inbound Team Leader - Call Center
Emirates NBD
2017.10 - 2021.05
Inbound Call Center Agent
Emirates NBD
2016.06 - 2017.10
Bachelor's Degree - Banking and Financial Sciences
Sadat Academy for Management Sciences
Credit Course - Credit
Nile University