Ahmed Jabber
Cairo,C
Summary
Regional Sales Service Manager at Huawei with expertise in service solutions and renewals. Achieved 45% profitability increase through innovative training and strategic stakeholder engagement. Proven leader in project management and customer relationship management, driving sales growth and enhancing team performance across North Africa. Strong skills in strategic sales planning, team leadership, and communication, resulting in significant revenue impact and exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Sales Service Manager
Huawei Enterprise Northern Africa
Cairo
10.2023 - Current
- Led partner enablement initiatives by designing impactful training programs and supporting certifications.
- Drove service renewal rates and attached rates to ensure long-term customer satisfaction and loyalty.
- Represented advanced service solutions at major industry events, showcasing their value to customers and partners.
Regional Service Solution Manager
Huawei Enterprise Northern Africa
Cairo
09.2023 - Current
- Led design and delivery of end-to-end service and software solutions across all business lines, achieving sales targets for order intake, market share, and gross profit.
- Supported project bidding through commercial research, solution architecture, and business case development, ensuring cross-functional alignment and resource coordination.
- Conducted market analyses for each account department to drive pipeline development and define effective sales strategies.
- Secured a +$1M order by re-negotiating
- Enhanced profitability by approximately 45% for Personal Discovery project through refined solutions and effective communication of value.
- Managed pipeline projects across North Africa region, maintaining oversight of project names, forecasted deal sizes, and status updates.
Service Renewal Team Leader
Huawei
Cairo
06.2018 - 09.2023
- Led a team of specialists at Huawei to drive successful service contract renewals, ensuring operational excellence and stakeholder satisfaction.
- Designed and delivered comprehensive training programs to enhance team expertise in service renewal processes.
- Collaborated with marketing teams to produce engaging videos promoting service renewal benefits.
Service Renewal Specialist
Huawei
Cairo
01.2018 - 06.2018
- Proactively engaged with end customers, partners, and distributors to notify them about upcoming service contract expirations.
- Provided detailed knowledge about service offerings and renewal options to stakeholders.
- Prepared accurate and competitive quotations tailored to customer needs.
- Coordinated with internal teams and stakeholders to ensure a seamless renewal process.
Customer Care Representative
Huawei
01.2016 - 12.2017
- Managed customer requests across diverse regions in the Middle East, Northern Africa, and Southern Africa, ensuring clear communication and resolution.
- Analyzed reported issues to determine appropriate actions based on customer needs and service agreements.
- Conducted entitlement checks to validate customer eligibility for support services.
- Assigned cases to Customer Support Engineers for efficient resolution.
Technical Professional
Seagate Technology
Cairo
01.2014 - 01.2016
- Enhanced first-call resolution rates by effectively diagnosing and addressing customer concerns.
- Provided personalized and efficient support to contribute to enhanced customer satisfaction.
- Recognized for exceptional service delivery across multiple European markets.
Customer Service Representative
SiriusXM
Cairo
01.2011 - 01.2014
- Resolved technical inquiries promptly to ensure uninterrupted service and customer satisfaction.
- Managed billing issues, including payment processing and collections, to maintain financial integrity.
- Assisted customers with subscription renewals and upgrades, enhancing sales performance.
- Delivered proactive solutions and troubleshooting guidance to improve user experience.
Education
Good - Accounting
Cairo University
Cairo, Egypt01.2014
Skills
- Service solutions and renewals
- Project management
- Sales presentations and forecasting
- Training program design
- Customer relationship management
- Stakeholder engagement
- Team leadership
- Technical support
- Data analysis
- Sales targeting
- Budget management
Awards
- Vital member of the Best Team of the Year (LACIE)
- Global Top Employee 2018
- Top Performer
- Certified in Essential Management Skills
- Leadership and Team Development
Personal Information
Title: Regional Sales Service Manager at Huawei Enterprise Northern Africa
Affiliations
- Awared 2024 Future Start In Northern Africa Region
Languages
Arabic
First Language
English
Proficient (C2)
C2
Certification
- Certified HCSA - Presales Service and Software
- Certified HCSP - Presales Service and Software
- Certified HCSA - Presales - Network
- Certified in Essential Management Skills
- Leadership and Team Development
- Enterprise Service NAFR&SPE Seminar
- The "43210 Approach" to Project Management
- Sparkle 2024 - Enterprise Service & Software
- Cyber Security Certificate for Service Work
- HCSA - Sales - Data Center Facility
- HCIA - Storage
Accomplishments
- Breakthrough in Orange Egypt: SD-WAN solution
- Breakthrough in Named Accounts in Libya
- Global Top Employee 2018 - Recognized as the 2018 TOP Employee (Worldwide) for exceptional performance and contributions in the Renewal Manager
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteTimeline
Regional Sales Service Manager
Huawei Enterprise Northern Africa
10.2023 - Current
Regional Service Solution Manager
Huawei Enterprise Northern Africa
09.2023 - Current
Service Renewal Team Leader
Huawei
06.2018 - 09.2023
Service Renewal Specialist
Huawei
01.2018 - 06.2018
Customer Care Representative
Huawei
01.2016 - 12.2017
Technical Professional
Seagate Technology
01.2014 - 01.2016
Customer Service Representative
SiriusXM
01.2011 - 01.2014
Good - Accounting
Cairo University
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