Programing and Web Desining
Ahmed Jamal
Customer Service Specialist
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dynamic Customer Se with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
10
10
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Business Development Specialist
Al Ahly Mortgage Finance (NBE Subsidiary)
08.2020 - Current
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Launched new products or services successfully by coordinating with internal teams to ensure seamless go-to-market execution.
Back Office Specialist
Uber Driver Services
12.2018 - 07.2020
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
Technical Support Representative
Etisalat UAE
09.2017 - 12.2017
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Vodafone Egypt
09.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Telesales Representative
Emerging Media
09.2014 - 10.2014
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
- Overcame objections using friendly, persuasive strategies.
Education
Bachelor of Studies in Law - Law Enforcement
Cairo University
Giza, Egypt 04.2001 -
Skills
Client acquisition
Certification
Certified Learner, American English Institute
Interests
Social Media Marketing Courses
English Language Improvement
Ai and Machine Learning
Football, Basketball, Painting
Reading books about Football, watching and analyzing.
I've been played Basketball for two years when i was 15 y/old.
i love painting when i was young at school.
Timeline
Business Development Specialist
Al Ahly Mortgage Finance (NBE Subsidiary)
08.2020 - Current
Back Office Specialist
Uber Driver Services
12.2018 - 07.2020
Technical Support Representative
Etisalat UAE
09.2017 - 12.2017
Customer Service Representative
Vodafone Egypt
09.2015 - 12.2015
Telesales Representative
Emerging Media
09.2014 - 10.2014
Bachelor of Studies in Law - Law Enforcement
Cairo University
04.2001 -
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