Ahmed Kamel
Senior Sales Executive
6 of October City,Giza
Summary
I am an experienced Senior Sales Executive with a proven track record of success in developing new business and increasing sales. With my strong background in customer service, and my skills in building relationships with clients and developing tailored solutions to meet their needs.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Sales Executive
ACME-Group For Tax Consultancy & Corporate Service
2024.02 - Current
- Serving UAE companies and assisting them to optimize their tax and make sure of Tax compliance.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Coordinated participation in trade shows and conferences aimed at increasing brand awareness among potential clients and industry peers alike.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in marketplace.
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Performed corporate training procedures to educate 5 new employees on product knowledge and selling techniques.
EBC Sales Executive
Marriott Mena House
2021.10 - 2024.02
- Developing and executing sales strategies to meet or exceed revenue goals
- Building and maintaining relationships with key decision-makers and influencers at client companies to identify opportunities and develop customized solutions
- Conducting research and analysis to identify potential new clients and industry trends
- Staying up-to-date on industry trends, competitor activities, and new EBC products and services
- Providing exceptional customer service to clients and ensuring that their needs are met at all times
- Managing sales pipeline and tracking progress against revenue targets, and reporting results.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness
Front Desk
The St. Regis Cairo Hotel
2020.04 - 2021.07
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Supervise all Front Desk employees ensuring guests are taken care of in professional and friendly manner.
- Upselling additional facilities and promoting hotel services.
- Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Increasing the guest satisfaction by 12% over the target.
Front Desk Agent
Jumeirah Messilah Beach Hotel & Spa
2019.03 - 2020.03
- Managing reservations including taking bookings, managing cancellations and changes, and ensuring that all guest information is accurate and up-to-date
- Managing room assignments, ensuring that guests are placed in appropriate rooms based on their preferences and requirements
- Resolving guest complaints
- Handling guest inquiries including questions about hotel's services and amenities, local attractions, and transportation options
- Acting as team leader and managing whole team to provide best services.
- Increased Customer Satisfaction by 49% and won best guest voice for Q2, Q3 & Q4.
Front Desk Agent
The St. Regis Cairo Hotel
2017.09 - 2019.02
- Assuring to have all the knowledge about the hotel and all services
- Being a part of Opera Management System Configuration
- Responsible for providing different trainings to new juniors.
Front Desk Agent
Hilton Cairo Zamalek Residence
2016.10 - 2017.09
- Responsible for check-in and check-out tasks
- Handling all the issues related to our clients
- Registering Guests.
Education
BBA - Tourism Management
Helwan University
Cairo, C 2011.09 - 2015.07
Skills
Client Account Management
undefinedWebsites
Certification
Sales, American University in Cairo, 2021-01-01, 2022-12-31
Accomplishments
- Top Upseller for June, July, September, November 2019 and January 2020.
- Top enroller for the Loyalty program
- Top Front Desk agent in Guest Satisfaction Survey.
- Cross Training in Sales Department for 3 months.
- Cross Exposure in Marketing Department for 2 months.
- Won the Star of the month for March 2018
- Won the Star of the month for July 2018
- Recognized from the corporate office for implementing a new project (Marriott Tree Club)
- Won the Star of Creativity for implementing new ideas and projects
- Recognized from the corporate office for assisting the marketing team in multiple projects.
Social Status
Single
Military Status
Exempted
Car Owner
Yes
Personal Information
Date of Birth: 07/02/92
Timeline
Senior Sales Executive
ACME-Group For Tax Consultancy & Corporate Service
2024.02 - Current
Project Management Certificate "Google Learning"
2024-02
Digital Marketing, Google Learning Center
2022-11
EBC Sales Executive
Marriott Mena House
2021.10 - 2024.02
Sales, American University in Cairo, 2021-01-01, 2022-12-31
2021-06
Front Desk
The St. Regis Cairo Hotel
2020.04 - 2021.07
Front Desk Agent
Jumeirah Messilah Beach Hotel & Spa
2019.03 - 2020.03
Front Desk Agent
The St. Regis Cairo Hotel
2017.09 - 2019.02
Front Desk Agent
Hilton Cairo Zamalek Residence
2016.10 - 2017.09
BBA - Tourism Management
Helwan University
2011.09 - 2015.07
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