Ahmed Khaled
Ofok Compound, El-Sheikh Zayed,
Summary
- Driven Sales Assistant export manager with 5 years experience. successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
- Dedicated Volleyball player (Spiker) with 20+ years of experience in sports playing/coaching, following a successful career as a school/college athlete, playing for reputable sporting clubs as Ahly sports club, Petrojet, 6th of October wining more than 11+ medals. Results-driven coach with excellent player rapport and proficiency in match analysis.
Overview
7
7
years of professional experience
Work History
Sales Assistant Export Manager
Gazelle Envelope Manufacturares
6th Of October
04.2023 - Current
- Assisted in the development of export strategies and plans for new markets.
- Organized and attended international trade shows to identify potential customers.
- Provided assistance with product documentation for import and export compliance.
- Created and maintained customer databases, including contact information and sales records.
- Monitored freight forwarding activities to ensure timely delivery of goods.
- Analyzed foreign currency exchange rates to maximize profits on exports.
- Researched local laws and regulations to ensure all export activities were compliant with applicable statutes.
- Greeted customers and provided assistance with product selection.
Senior Retention/Product Sales Specialist
Concentrix
6th Of October
02.2021 - 10.2022
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Developed and implemented product sales strategies to increase customer loyalty.
Customer Service Representative
Vodafone UK
6th Of October
07.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Accounting Intern
PepsiCo - Part time
Cairo
02.2017 - 11.2017
- Reviewed and analyzed financial statements for accuracy and discrepancies.
- Assisted with month-end closing process, including preparation of accruals, prepaids, and other adjusting entries.
- Maintained fixed asset records and prepared monthly depreciation schedules.
Education
Bachelor of Science - Accounting And Business Management
Cairo University
Giza06-2019
High School Diploma -
Royal Academy
Giza06-2014
Skills
- Sales Team Training
- Reporting Sales Trends
- Sales Recordkeeping
- Persuasive Selling
- Strength Development
- Communications Management
Languages
Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales Assistant Export Manager
Gazelle Envelope Manufacturares
04.2023 - Current
Senior Retention/Product Sales Specialist
Concentrix
02.2021 - 10.2022
Customer Service Representative
Vodafone UK
07.2019 - 08.2020
Accounting Intern
PepsiCo - Part time
02.2017 - 11.2017
Bachelor of Science - Accounting And Business Management
Cairo University
High School Diploma -
Royal Academy
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