Ahmed Khalifa
Project Manager
Giza
Summary
Motivated Project Manager with hands-on experience leading successful projects, including implementing a ticketing system in KSA. I deep-dive into solving challenges and driving projects to completion, leveraging my skills in leadership, communication, time management, problem-solving, decision-making, adaptability, technical proficiency, and quality management. I’m passionate about creating efficient solutions and making a real impact for teams and stakeholders.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Business Operations Manager
Spark Systems
03.2019 - Current
- Manage the day-to-day business operations to ensure they run smoothly, efficiently, and in line with both company and client objectives.
- Work closely with senior management to shape business strategies and set operational goals.
- Plan, execute, and track projects that drive business growth and improve operational performance.
- Lead and support the operations team by providing guidance, coaching, and constructive feedback.
- Collaborate with teams across Sales, Marketing, Finance, and Customer Service to ensure seamless business processes.
- Review current processes and suggest improvements to boost efficiency and service quality.
- Make sure all operations comply with company policies, legal requirements, and industry standards.
- Trained new hires, providing information, and insight into corporate policies and procedures.
Customer Service Executive
Careem
01.2017 - 03.2019
- Resolve customer complaints within the set timelines while maintaining high satisfaction and meeting Careem’s service standards.
- Guide and coach junior Customer Service Executives, offering support to help them improve their performance.
- Assist with quality audits and ensure all customer and employee interactions are documented accurately.
- Take on responsibilities similar to a Team Leader by monitoring both individual and team performance metrics such as AHT, CSAT, SLA, and QA scores.
- Represent the customer’s perspective within Careem by identifying their challenges and recommending meaningful improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Very Good - Hotel Management
Al-alsun Higher Institute Of Tourism And Hotel Management
Cairo, Egypt 04.2001 -
Skills
Analytical skills
Strategic planning
Leadership
Time Management
Technical Proficiency
Decision Making
Quality Management
Problem Solving
Languages
English
Advanced (C1)
Arabic
Advanced (C1)
Timeline
Business Operations Manager
Spark Systems
03.2019 - Current
Customer Service Executive
Careem
01.2017 - 03.2019
Very Good - Hotel Management
Al-alsun Higher Institute Of Tourism And Hotel Management
04.2001 -