Ahmed Khamees
Senior Account Officer
Cairo,C
Summary
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
- Successful Trader with more than eight years of comprehensive experience managing negotiation and execution of investment trades on multiple exchanges, including commodities, stocks and fixed income. In-depth knowledge of trading strategies and systems.
Overview
15
15
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Senior Account Officer
EFG Hermes
06.2015 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Evaluated and improved financial records to make important business decisions.
- Assisted clients in diversifying their portfolios, mitigating risk exposure while maximizing return potential.
- Networked to identify potential new clients and expand geographic territories.
- Actively monitored economic indicators, staying informed of global events that could impact financial markets.
- Collaborated with analysts and coverage traders to distribute relevant market information.
- Maintained detailed records of all transactions, ensuring full compliance with regulatory requirements and company policies.
Associate Branches Follow Up
EFG Hermes
06.2009 - 06.2015
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with team members to deliver exceptional service and meet departmental goals.
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Computer Engineering
Cairo Academy
New Cairo, Egypt 04.2001 -
Skills
Goal Setting
undefinedCertification
Anti money Laundry
Timeline
Fraud Prevention
11-2023
Introduction to Corporate Social Responsibility and ESG Investing
11-2023
Information Security
11-2023
GDPR
11-2022
Anti money Laundry
11-2021
Senior Account Officer
EFG Hermes
06.2015 - Current
Associate Branches Follow Up
EFG Hermes
06.2009 - 06.2015
Bachelor of Science - Computer Engineering
Cairo Academy
04.2001 -
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