Ahmed Sabry
IT Project Manager
Mohandseen, Giza,
Summary
Experienced IT Project Manager with +4 years of experience in Telecommunication and information Technology Projects.Skilled in different Project management methodologies and tools, .Effective project manager manages multiple projects successfully. Organized and problem-solving candidate at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Project Management Senior Specialist
Telecom Egypt
Giza
08.2018 - Current
- Managed intermediate projects throughout development lifecycle, including project scope, schedule, resources, quality.
- Developed detailed project schedule, Stakeholder Analysis, communication plans, Risk issue register, and status reports.
- Monitor progress of projects milestones, activities and take actions as needed to ensure compliance with plan and preset requirements.
- Used coordination and planning skills to achieve results according to schedule.
- Reviewed project deliverable for accuracy, and apprise management of risks, issues, and recommended mitigation.
- Delivered full project documentations throughout Project lifecycle.
- Delivered IVR enhancement Project which reduced 10% of over all call center expenses.
Technical Support Engineer
TEData
Giza
09.2015 - 09.2018
- Provide client support and technical issue resolution, configure client's devices to connect to Internet via modem/DSL Router (Dialup/DSL customers only).
- Assisted +200 customers in identifying issues and explained solutions to restore service and functionality on daily basis.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Provided documentation of troubleshooting of technical processes to support Customer.
- Configured hardware and granted system permissions to new employees.
IT Help Desk Support
Maritim Jolie Ville Hotel & Resort
Sharm El Sheikh
02.2014 - 06.2014
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided support for network infrastructure and baseline configurations.
- Installed new desktop systems and migrated data to new machines.
- Configured hardware, devices and software to set up work stations for employees.
- Optimized system operation and resource utilization to streamline workflows and processes.
Education
Bachelor's Management Information Systems -
Modern Academy For Engineering And Technology
Cairo 06.2008 - 06.2011
Skills
Software Development Lifecycle
Certification
Agile Project Management
Timeline
Agile Project Management
07-2021
Lean six sigma Green Belt
03-2021
Business Analysis Fundamentals
03-2021
Agile Scrum Master
04-2019
ITIL V4 foundation
03-2019
IT Project Management Senior Specialist
Telecom Egypt
08.2018 - Current
PRINCE2
01-2018
Technical Support Engineer
TEData
09.2015 - 09.2018
IT Help Desk Support
Maritim Jolie Ville Hotel & Resort
02.2014 - 06.2014
Bachelor's Management Information Systems -
Modern Academy For Engineering And Technology
06.2008 - 06.2011
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