Ahmed Mahmoud
Alexandria
Summary
Dynamic Guest Relations Manager at Africana Hotel with a proven track record in issue resolution and performance coaching. Expert in client account management, driving exceptional customer service standards. Successfully enhanced guest satisfaction through effective communication and strategic problem-solving, ensuring a memorable experience for all visitors.
Overview
21
21
years of professional experience
Work History
Guest Relations Manager
Africana hotel
Alexandria
02.2024 - 12.2024
- Responded to and resolved guest issues or complaints.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Transmitted and received messages using telephones or telephone switchboards.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Receptionist
Africana hotel
Alexandria
01.2023 - 02.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled space or equipment for special programs, meetings and conferences.
- Coordinated pick-up and delivery of express mail services.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated and recorded customer or client information to maintain accounts.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Marketing Manager
International Group for Modern coatings -MIDO
Alexandria
04.2010 - 06.2016
- Worked with management team to oversee and monitor marketing strategy.
- Conducted research to determine ideal markets for products and services.
- Developed social media marketing strategies to help brand company and increase sales.
- Marketed products and services at tradeshows and promotional events.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Telecommunications Technician
(XTRONIC srl)
Naples
09.2009 - 01.2010
- Assembled and installed communication equipment.
- Created detailed documentation of all installed and configured telecommunications systems.
Relationship Banker
RAK Bank
Dubai
12.2007 - 04.2008
- Negotiated terms and conditions for loans and credit facilities to meet client needs and bank objectives.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Coordinated with compliance and risk management teams to ensure transactions met all regulatory standards.
- Assisted clients with estate planning and wealth management services, ensuring financial security.
Sales Coordinator
El Safwa Group for Fairs Organization
11.2003 - 10.2004
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Planned trade shows and conferences for new product launching or existing product promotion.
- Supported sales team members to drive growth and development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Coordinated and finalized sales proposals to complete purchases.
Education
High School Diploma -
Aziz El Masry American Language School
EGYPT06-2004
Skills
- Guest relations
- Customer service
- Issue resolution
- Performance coaching
- Client account management
- Telecommunications management
Languages
Arabic
First Language
Arabic
Proficient (C2)
C2
English
Advanced (C1)
C1
Italian
Proficient (C2)
C2
Timeline
Guest Relations Manager
Africana hotel
02.2024 - 12.2024
Receptionist
Africana hotel
01.2023 - 02.2024
Marketing Manager
International Group for Modern coatings -MIDO
04.2010 - 06.2016
Telecommunications Technician
(XTRONIC srl)
09.2009 - 01.2010
Relationship Banker
RAK Bank
12.2007 - 04.2008
Sales Coordinator
El Safwa Group for Fairs Organization
11.2003 - 10.2004
High School Diploma -
Aziz El Masry American Language School
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