Ahmed Mahmoud
Aswan
Summary
Motivated and detail-oriented final-year student of Software Development at IUBH University, with a
strong foundation in technology and excellent communication skills. Equipped with a solid understanding
of software principles and a passion for customer service, available full-time due to the flexibility of
my online study program. Skilled in CRM Integration and Digital Marketing, consistently exceed sales targets through effective communication and customer retention strategies. Achieved 96% positive feedback in marketing campaigns, demonstrating exceptional reporting and analytics capabilities.
Overview
4
4
years of professional experience
2
2
Languages
Work History
CRM Specialist
EaseSystem
10.2023 - Current
- Delivered comprehensive training programs to staff members on effective usage of the CRM system.
- Reduced response time for customer inquiries by optimizing the CRM system and automating routine tasks.
- Implemented and customized CRM systems for client-specific needs.
- Managed CRM databases to ensure data accuracy and accessibility.
- Utilized CRM analytics to inform and optimize marketing campaigns.
- Provided training and support on CRM usage to team members.
- Collaborated cross-functionally to enhance customer engagement.
- Managed approximately 30 incoming calls and emails per day from customers.
Sales Representative
El Shetry Coffee
02.2022 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Sales Achievement: Consistently met and exceeded sales targets, contributing to revenue growth.
- Product Knowledge: Developed in-depth knowledge of coffee products, effectively communicating benefits and features.
- Market Research: Conducted market analysis to identify new sales opportunities.
- Managed multiple concurrent sales transactions, successfully handling 3 deals simultaneously.
Digital Marketer
Me Company
08.2020 - 04.2021
- Marketing and promoting customer accounts and products through social media.
- Boosted online sales through targeted email marketing campaigns and personalized messaging.
- Conducted keyword research and analysis, ensuring optimal targeting for organic search rankings.
- Major accomplishments: Promoted more than 99 accounts and marketed more than 200 products with 96% well-pleased feedback
Education
Bachelor of Science - Software Development
IUBH
Bad Honnef, Germany06.2025
Skills
- Reporting and Analytics
- Business process improvement
- CRM Integration
- Customer Retention Strategies
- Customer Support
- Interpersonal communication skills
- Customer Relationship Building
- Digital Marketing
- MS office
Languages
Arabic
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CRM Specialist
EaseSystem
10.2023 - Current
Sales Representative
El Shetry Coffee
02.2022 - 01.2024
Digital Marketer
Me Company
08.2020 - 04.2021
Bachelor of Science - Software Development
IUBH
Similar Profiles
Salem Mohamed SalemSalem Mohamed Salem
Project Lead at NAProject Lead at NA
Aya Abdelkareem AhmedAya Abdelkareem Ahmed
Community Pharmacist at Dr/Ahmed Abdel-hafez PharmacyCommunity Pharmacist at Dr/Ahmed Abdel-hafez Pharmacy
Sohaila Rabie HelalSohaila Rabie Helal
Charge Nurse , Operating Room at Aswan Heart Centre and research, Magdi Yacoub FoundationCharge Nurse , Operating Room at Aswan Heart Centre and research, Magdi Yacoub Foundation