Ahmed Mahmoud Mohamed El Razzaz

Job Purpose

Maximize the Profit margin of the brand Service Centers, ensure the highest quality service and the satisfaction of internal and external customers through efficient use of the available technical and human resources.

Tasks, Duties and Responsibilities:

• Set the objectives for the Technical Service area, and Parts area with the Service Manager and the Parts Manager.

• Supervise the planning of the work of the Service Manager and the Parts Manager to ensure that the optimal amount of work is addressed, guaranteeing the quality and profitability of the Brand Service Centre.

• Set the After-Sales annual targets in coordination with the Brand Manager.

• Monitor and analyze the sales (sales volume, amount of hours sold, etc.), management (stock level), and profitability indicators of the Brand Service Centre.

• Agree, in conjunction, with the Service Manager and the Parts Manager, on a compensation system for employees that complies with their expectations, contributes to their motivation and helps to meet the objectives of the Brand Service Centre.

• Develop, in conjunction with the Sales Manager (entire facilities), a plan to increase sales of accessories and typical products (warranty extensions, maintenance contracts, vehicle insurance, mobility services, etc.).

• Review the planning, maintenance, and updating of the whole range of parts and accessories (campaigns and display items), in accordance with the market potential and specific sales campaigns.

• Ensure cooperation between the employees of the Technical Service and Parts areas.

• Observe and periodically analyze the behaviors of customers and competitors with the aim of detecting market opportunities.

• Promote customer loyalty-building tools, analyzing and studying market niches with the main objective of detecting market opportunities.

• Obtain especially relevant customer accounts (for example, fleets and insurance companies) while managing and strengthening existing ones.

• Develop work procedures and behaviors protocols oriented to the customer for all workers in contact with customers.

• Develop action protocols to take advantage of contacts with customers of the Technical Service area to promote the sale of new vehicles.

• Lead, instruct, appropriately inform and motivate employees in order to ensure a high level of performance, and to evaluate them. performance as regards results and aptitudes.

• Together with the Training Manager and in accordance with the manufacturer's instructions, create a training plan for each member of staff that takes into consideration their needs, position, specialty, and level.

• Ensure that the Technical Service literature, periodic informative notes and information related to the Technical Service area are complete, up-to-date and accessible for all personnel.

• Control the results and indicators of the management scope, such as CSS, claims received, cost/utility ratios of strategies and measures implemented, levels of staff productivity and efficiency, billing, market share, etc., in order to identify any deviations with respect to the established objectives, diagnose the causes and implement corrective actions.

• Maintain dealings with the Brand, communications, and report objectives and, as applicable, attend meetings/training.

• Ensure conservation, order and cleanliness of their workplace and of the installations and equipment of the Brand Service Centre.

• Perform their work in compliance with the current Health & Safety and Environment regulations.

• I’m managing now 3 service centers as follow (2 service center class A NISSAN, 1 quick service center class (c) NISSAN) by using a 4 where houses by using 140 manpower, with 14 million monthly income.

• Company Overview: Chinses brand (JAC, BIAC and Golden dragon)
• Chinses brand (JAC, BIAC and Golden dragon)

• Company Overview: Nissan authorized dealer
• Nissan authorized dealer
• Awards: 2012, 2013, 2014, 2015 Nissan Global Award for dealer with best performance and customer satisfaction results