MS Office
Ahmed Mahmoud Mohammed
General Operations Manager
Hurghada,BA
Summary
Dynamic Regional Operations Manager | Hospitality & Tourism Development
Passionate and results-oriented professional with extensive expertise in managing all aspects of hospitality and tourism operations across diverse regions. Proven track record of excellence in sales and operational tasks, including reservations and booking management, staff training and development, property rentals, housekeeping oversight, facility maintenance, and seamless transportation coordination. Dedicated to elevating customer satisfaction levels through innovative strategies and efficient processes that enhance guest experiences. Adept at building and leading high-performing teams, optimizing resources, and driving revenue growth in competitive markets. A strategic leader committed to delivering operational excellence and fostering long-term success in the hospitality and tourism sectors.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
9
9
Certificates
Work History
Central operations manager
Vesta Hospitality and tourism Development
Hurghada, Red Sea
05.2023 - Current
- Proficient in using advanced software systems such as Excel, Oracle, GIMA, and Amadeus to streamline operations and improve efficiency.
Expertise in reservations and booking management, ensuring seamless customer experiences.
Strong capabilities in staff training and development, fostering high-performing and motivated teams.
Comprehensive experience in property rentals, housekeeping coordination, and facility maintenance to maintain operational excellence.
Skilled in managing transportation logistics to meet guest and operational needs effectively.
Dedicated to implementing customer-focused strategies to enhance satisfaction and guest loyalty.
Proven ability to drive revenue growth through innovative problem-solving and operational optimization.
Excellent leadership and communication skills to motivate teams and align stakeholders with business goals.
Business Development Manager
FASTTRACKs for logistics and distributions
Egypt&Gulf region , Egypt &KSA
01.2020 - 04.2023
- Expertise in identifying and capitalizing on new business opportunities to drive growth and expand market share.
- Skilled in managing logistics and distribution networks, ensuring efficient supply chain operations and timely deliveries.
- Strong ability to negotiate and maintain vendor and client relationships to maximize profitability and foster partnerships.
- Adept at market research and competitor analysis to inform business strategies and stay ahead of industry trends.
- Experienced in creating and executing comprehensive business plans aligned with organizational goals.
- Capable of implementing cost-control measures to enhance operational efficiency and reduce overheads.
- Demonstrated strength in team leadership and cross-functional collaboration to achieve strategic objectives.
Department Head
Carrefour SA
Kingdom Of Saudi Arabia , Easern &Weastern Region
11.2013 - 12.2020
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Served needs of 3000+ customers per day as head of skilled 55 team
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures
- Continuous cooperation with all departments (marketing, technology, purchasing,accounts ,warehouses ,branches and human resources) to achieve highest level of discipline and benefit for all.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Promoted positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Played critical role in talent acquisition, interviewing, selecting, and on boarding new employees to build strong, diverse team of professionals.
Section Head
Extra
Saudiarabia , Dammam .Khobar .Jubail. And al Ehsaa
2008.11 - 2013.08
- Improved employee engagement rates through open lines communication forums where concerns could be addressed promptly and effectively.
- Established effective communication channels between departments, promoting collaboration and information sharing.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Collaborated with stakeholders to develop clear objectives, strategies, timelines, budgets, risk assessments, monitoring plans, evaluations/results reporting frameworks for successful
implementation of initiatives. - Developed a comprehensive training program for new hires, resulting in reduced on boarding time and improved job satisfaction.
- Collaborated with 10 department to support projects, identify issues and implement improvement activities.
Store Manager
RadioShack
Egypt , Cairo
06.2005 - 11.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Analyzed store performance trends and created action plans to improve store operations.
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
- Developed and implemented filing system to track and store documents, resulting in improved organization and retrieval of documents.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
BBA - Accounting And Business Management
Zagazig University
Zagazig, Egypt 09.2000 - 05.2005
Skills
KPI Tracking
Software
Oracle
Gima
POS
Amadus
Languages
Arabic
Native language
English
Advanced
C1
Certification
Digital Marketing Professional
Timeline
Managing High performance
09-2024
Win Extra
08-2024
Central operations manager
Vesta Hospitality and tourism Development
05.2023 - Current
Digital Marketing Professional
10-2021
Carrefour services certficate
05-2020
Business Development Manager
FASTTRACKs for logistics and distributions
01.2020 - 04.2023
Project Managers Summit
04-2019
Department Responsibility
08-2017
Company culture
08-2015
Department Head
Carrefour SA
11.2013 - 12.2020
Extra Service certficate
08-2013
Achievement certficate
06-2010
Section Head
Extra
2008.11 - 2013.08
Store Manager
RadioShack
06.2005 - 11.2007
BBA - Accounting And Business Management
Zagazig University
09.2000 - 05.2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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