Ahmed Mattar

- Engage with customers via phone, email, chat, or in-person to provide product/service information and assistance.

- Promote and sell company products and services, achieving or exceeding sales targets.

- Handle customer complaints and queries effectively, ensuring quick resolution and customer satisfaction.

- Build and maintain long-term relationships with customers, fostering trust and loyalty.

- Accurately process orders, applications, and account updates.

- Maintain detailed and accurate customer records in CRM systems.

- Collaborate with colleagues and other departments to improve service delivery and meet company objectives.

- Delivered excellent customer service by handling inquiries, resolving issues, and ensuring client satisfaction.

- Promoted and upsold products/services, consistently meeting or exceeding sales targets.

- Managed customer accounts, processed transactions, and maintained accurate records using M-Power.

- Built strong customer relationships, leading to increased loyalty and retention.

- Collaborated with team members to improve service efficiency and achieve business goals.

- Managed procurement processes including vendor sourcing, quotation analysis, and purchase order issuance.

- Delivered excellent customer service by handling inquiries, resolving issues, and ensuring client satisfaction.

- Promoted and upsold products/services, consistently meeting or exceeding sales targets.

- Managed customer accounts, processed transactions, and maintained accurate records using CRM tools.

- Built strong customer relationships, leading to increased loyalty and retention.

- Collaborated with team members to improve service efficiency and achieve business goals.

- Oversee the end-to-end import and export process, including documentation, shipping, and customs clearance.

- Prepare and review commercial invoices, packing lists, bills of lading, and certificates of origin.

- Ensure compliance with international trade regulations, customs requirements, and company policies.

- Coordinate with shipping lines, and truck companies to secure timely deliveries.

- Monitor shipment schedules, track cargo movements, and resolve logistics issues.

- Maintain and update import/export records for audits and reporting.

- Negotiate rates and contracts with logistics providers to optimize costs.

- Support supply chain and procurement teams in forecasting and planning.

- Coordinate and monitor the movement of goods domestically and internationally.

- Negotiate rates and book cargo space with carriers (airlines, shipping lines, trucking companies).

- Prepare and review shipping documentation (bill of lading, airway bill, customs forms, certificates).

- Arrange customs clearance and ensure compliance with trade and transport regulations.

- Track and monitor shipments, keeping clients informed of status and resolving delays.

- Advise clients on the most efficient and cost-effective transportation solutions.

- Build and maintain strong relationships with clients, carriers, and customs brokers.

- Manage claims for damaged or lost cargo when necessary.

- Enter patient information, test requests, and lab results into the Laboratory Information System (LIS) or databases.

- Verify accuracy and completeness of data before submission.

- Maintain confidentiality of patient and test information in line with medical regulations.

- Coordinate with lab technicians, doctors, and administrative staff to ensure accurate data flow.

- Generate and distribute reports for physicians and other healthcare professionals.

- Assist in auditing data and correcting discrepancies when required.

- Support administrative tasks such as filing, record keeping, and handling requests for information.

- Operate the telephone switchboard to route calls efficiently to departments or individuals.

- Answer incoming calls promptly and professionally, providing information or assistance as needed.

- Place outgoing calls and transfer internal calls as requested.

- Maintain a log of calls, messages, and system usage where required.

- Handle customer inquiries, take accurate messages, and ensure timely follow-up.

- Report technical issues with the switchboard system to IT/telecom teams.

- Assist with administrative duties such as call scheduling, paging, or reception tasks.