Summary
Work History
Education
Skills
Languages
Personal Information
Overview
Generic
Ahmed Medhat Osman

Ahmed Medhat Osman

Cairo

Summary

Dynamic and detail-oriented professional with a proven track record at Delivery Hero Egypt - Talabat, excelling in quality assurance and customer service. Demonstrated strong analytical skills and effective problem-solving abilities, achieving significant workflow improvements. Proficient in MS Office and committed to fostering positive client relationships through exceptional communication and organizational skills.

Work History

Quality Check Agent - Legal

Delivery Hero Egypt - Talabat
03.2025 - Current
  • Scrutinized legal and non-legal documents for vendor compliance.
  • Cooperated with Sales Account Managers and other related departments to complete all requirements for dealing with new and existing vendors
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.

Writing, Translation, Transcription& Data Annotate

Freelancer
03.2012 - Current
  • Consistently maintained error-free typing speed of 20 words per minute.
  • Typed official correspondence and reports from handwritten notes and other information sources
  • Reviewed & corrected digital files of book drafts, story drafts & editorials
  • Scanned documents and saved in database to keep records of essential organizational information
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.

Account Advisor - Content II

Delivery Hero Egypt - Talabat
07.2022 - 03.2025
  • Streamlined the process of updating and maintaining vendor menus.
  • Maintained and synchronized vendor account details into system.
  • Elevated the quality of culinary content across various verticals.
  • Conducted regular updates of images to ensure current and accurate representation of menu items.
  • Utilized sales data to evaluate sales performance and make proper adjustments.
  • Mentored junior advisors, fostering professional development and knowledge sharing within the team.
  • Regularly exceeded performance targets while maintaining excellent customer satisfaction ratings.
  • Implemented new procedures that improved workflow efficiency, reducing processing times by half.

Internet Call Center Agent

Vodafone Egypt
04.2018 - 07.2022
  • Increased customer satisfaction by resolving Internet Technical issues On (ADSL\MI\all Broadband 3G-4G Devices)
  • Involved in (911 Project) for Hard & Repeated Callers
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Boosted client retention rates by providing exceptional customer service and building rapport with callers.

Outdoor Sales Agent

Itsalat International Company (I2)
12.2017 - 04.2018
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Developed strong rapport with customers and created positive impression of business
  • Listened to customer needs and desires to identify and recommend optimal products
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Tele Sales Agent

Wasla Outsourcing
03.2015 - 07.2016
  • Company Overview: CVM Account - Vodafone Egypt Project
  • Established excellent sales ability & strong interpersonal skills with confident & persuasive approach
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Skilled at client management software and computer dialing
  • Recorded contact information of customers and potential customers
  • CVM Account - Vodafone Egypt Project
  • Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.

Receptionist & Schedule Coordinator

A Private Hospital
03.2015 - 07.2016
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Confirmed appointments, communicated with clients and updated client records
  • Greeted incoming visitors & customers professionally & provided friendly, knowledgeable assistance
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Typist & Data Entry Agent

Historical Wikipedia Site
06.2013 - 07.2016
  • Company Overview: Regional
  • Accurately typed 20 words per minute with no errors
  • Reviewed and corrected digital files of book drafts, story drafts and editorials
  • Created and modified documents and forms
  • Checked completed work for proper spelling, grammar, punctuation and format
  • Regional

Education

Bachelor - Law

Cairo University
Cairo, Egypt
2012.01 - 2016.01

Skills

MS Office

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Personal Information

Date of Birth: 06 May 1994

Overview

13
13
years of professional experience
1970
1970
years of post-secondary education

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Ahmed Medhat Osman