Senior product and business development specialist with experience in mobile payment and digital acceptance, mobile wallet, mobile banking and QR.
Hi, I’m
Ahmed Medhat
Senior product and business development specialist
El-Shrouk city,Cairo
Summary
Overview
8
years of professional experience
2
Certifications
2
Languages
Work History
ALEXBANK,Cairo, Egypt
Senior Product Owner - Mobile and Digital Payments
01.2023 - Current
Job overview
- Define vision, roadmap and analyze the market, the users and the road map for the product.
- Monitor sales performance within branches, within acquisition channels, create actions and solutions and monitor the results.
- Launch periodical campaigns to increase service activation and usage.
- Manage vendor relationships (SLA, Contracts ... etc.) to ensure the bank receives the consistently flawless support on operations, execution and IT levels.
- Manage and monitor product CAPEX, OPEX and PNL.
- Work closely with analytics team to figure out product metrics and CRs and create actions.
Banque Misr, Cairo, Egypt
Senior Product development officer - Mobile and Digital Payments
01.2021 - 12.2022
Job overview
- Equip the CAO with appropriate resource and material to achieve activation and promotion launching objective.
- Collaborate with marketing team for all marketing activities.
- Collaborate with branch office for activation activities.
- Help administrative work of program or activation for product team.
- Work with internal stakeholders for all arrangement and to ensure the best customer service experience offering to customers and achieving success.
- Respond on ground with customers to solve inquiries & complaints & service issues with related department.
- Weekly scheduled to call CAO activation team.
- Link all marketing entities with the activities of the product team.
Banque Misr, Cairo, Egypt
Acquisition and Business Management Officer - Mobile and Digital Payments
02.2019 - 12.2020
Job overview
- Manage and monitor product CAPEX, OPEX and PNL.
- Work closely with analytics team to figure out product metrics and CRs and create actions.
- Launch periodical campaigns to increase service activation and usage.
- Manage vendor relationships (SLA, Contracts ... etc.) to ensure the bank receives the consistently flawless support on operations, execution and IT levels.
- Lead product development E2E process, go-to-market strategies that drive the roll-out, execution and adoption of new services capabilities (P2B, EBPPS P2M).
- Make sure the implementation of the Mobile Payments new features (Testing, UAT ... etc.)
- Define vision, roadmap and analyze the market, the users and the road map for the product.
- Monitor sales performance within branches, within acquisition channels, create actions and solutions and monitor the results.
Al Ahly Mortgage Finance, Cairo, Egypt
Mortgage Consultant
05.2018 - 01.2019
Job overview
- Work closely with the call center team to investigate and solve customer complaints or answer their inquiries.
- Equip the outbound team with appropriate resource and material and provide them with training.
- Respond on ground to customers’ inquiries, understand their requirements and provide them with the needed reports.
- Provide the management team with periodical KPIs reports.
- Participate in systems’ migration by selling the requirements from the customer service and sales teams’ perspective.
- Perform the UAT for the new systems features.
Education
ASU
Bachelor of English Commerce
01-2016
University Overview
Skills
Leadership
Communication
Self-motivation
Decision Making
Ability to multitask
MS Office
Fast Learner
Problem Solving
Certification
Certified Banker Aug 2020 EBI
MOST PROUD OF
MOST PROUD OF
- Bank Representative: I'm proud to be chosen as bank representative in digital payments and financial inclusion events and summits like PCI and CIBF initiatives.
- Go Production: I'm proud that I have participated in launching BM wallet V2 & V1 to avail interoperability transactions monitored by Meeza Digital as well as the ability of re-charging electric cards using NFC feature.
- Launching Self Registration: Adhered to Corona pandemic in Egypt, I'm proud to be the owner of the newly launched self registration feature on mobile wallet app.
Timeline
Senior Product Owner - Mobile and Digital Payments
ALEXBANK,Cairo, Egypt
01.2023 - Current
Senior Product development officer - Mobile and Digital Payments
Banque Misr, Cairo, Egypt
01.2021 - 12.2022
Acquisition and Business Management Officer - Mobile and Digital Payments
Banque Misr, Cairo, Egypt
02.2019 - 12.2020
Mortgage Consultant
Al Ahly Mortgage Finance, Cairo, Egypt
05.2018 - 01.2019
ASU
Bachelor of English Commerce