Ahmed Mohamed
Senior Administrator
giza
Summary
A seasoned Senior Administrator with over 8 years of retail experience. Possessing a deep understanding of retail operations, customer service, and administrative tasks. Proven ability to manage complex administrative duties, maintain accurate records, and ensure smooth day-to-day operations. Strong organizational and time management skills, with a keen eye for detail. Adept at problem-solving and collaborating with diverse teams. Committed to delivering exceptional customer service and driving operational efficiency.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Senior Administrator
VFS Global
09.2023 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to secure cost-effective services for the company.
Team Leader
Focus
11.2020 - 02.2022
- Motivating the team to achieve organizational goals
- Achieving monthly my store KPIs (Customer experience, Sales)
- Handling store monthly and daily tasks like (cash, inventory, quality auditing, look and feel and archiving)
- New comer trainings
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Contributed to successful daily upkeep of warehouse inventory tracking.
- Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
Sales Advisor
vodafone
04.2017 - 10.2020
- Achieving monthly KPIs (Sales, customer experience)
- Handling store monthly and daily tasks like inventory and quality auditing, look and feel, cash operations
- New comer trainings
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided exceptional customer service by understanding client needs and offering tailored solutions.
Sales Executive
Tommy Hilfiger
01.2017 - 01.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Supervisor
6 October for industry
01.2010 - 12.2015
Education
Bachelor Degree -
Cairo University
09.2007 - 05.2013
Skills
Leadership Skills
Fast Learner
Negotiation Skills
Customer Service
Ability to Multitask
Office leadership
MS office
Problem-solving
Team collaboration
Decision-making
Administrative support
Certification
Fundamental of digital marketing ( Shereen Badr)
Timeline
Senior Administrator
VFS Global
09.2023 - Current
Fundamental of digital marketing ( Shereen Badr)
01-2022
Team Leader
Focus
11.2020 - 02.2022
Photoshop (Russian Culture Center)
02-2019
Sales Advisor
vodafone
04.2017 - 10.2020
Sales Executive
Tommy Hilfiger
01.2017 - 01.2017
Communication skills from Maharati
04-2016
How To Win Friends & Influence People ( Dale Carnegie )
03-2016
English ( AUC + Berlitz )
01-2016
Supervisor
6 October for industry
01.2010 - 12.2015
Bachelor Degree -
Cairo University
09.2007 - 05.2013
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